Principal Customer Success Manager - Strategic Accounts (DACH Market)

Principal Customer Success Manager - Strategic Accounts - DACH Market

The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education business consulting and delight.

As a Customer Success Manager (CSM) on the Strategic Accounts team you will be responsible for working with HubSpot customers on a range of projects to deliver high-value marketing sales and services strategy solutions. You’ll work with a wide variety of businesses working to learn how their teams function and the challenges they face and help set them up for long-term growth.

This role is open in office hybrid or remote from Germany Ireland United Kingdom Belgium Spain France or The Netherlands

In this role you'll get to:

• Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growth

• Use creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpot

• Consult on customers’ marketing sales and services processes to help deliver tangible positive results to our customers’ efforts and drive product adoption

• Build deep relationships that turn your customers into power users and evangelists of HubSpot.

• Serve as an internal advocate for your segment representing their challenges to the HubSpot leadership & executive teams.

• Travel onsite to deliver strategic consulting engagements as needed

• Demonstrate a sustained significant and quantifiable impact on the business in the areas of program development and/or people development.

We are looking for people who have:

• A personal investment in helping customers succeed

• Experience working with large organizations (200+ employees)

• Fluency in German and English

• A proven track record of measurably impacting your customers’ results with HubSpot

• Experience with creative problem solving and change management

• Experience with cross-team customer advocacy

• An ability to autonomously detect and remediate risk and hold yourself accountable and responsible for your book of business.