Principal, Customer Success Programs (Full Time; Multiple Openings)

Say hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We're currently looking for:
Responsible for supporting the Customer Success Managers ("CSMs") who serve as the owner of the post-sales relationship with our most valued and high-profile customers.
To succeed in this role you must meet the following requirements

• Build and manage Customer Success ("CS") playbooks, success plans, communities, and offerings for CSMs across all segments that support key CS activities;
• Procure, implement, and maintain CS Software solution to support CS workflow management and productivity.
• Assist the CSM team in driving innovation in our Customer Success practice;

• Collaborate with the RingCentral community to support the CS org, serving as a primary internal point of contact and the voice of the CSM profession;
• Align with cross-functional teams (marketing, product, sales, professional services, support, training) to create offerings for CSMs to deploy with customers across all segments;
• Execute programs and projects as needed by the CS leadership team in partnership with other key CS support functions including operations and enablement;
• Lead the consolidation and messaging for our RingCentral Customer Journey by working with different cross functional teams;
• Define data insights for our CS organization collaborating with strategy & operations and data management teams.

Desired Qualifications:

• U.S. Bachelor's degree or equivalent in Business Administration, Marketing or a related field plus three (3) years of related experience is required. Within the foregoing parameters, any suitable combination of education, training and experience is acceptable.
• Experience with enterprise-level portfolio management, customer success support, market strategy planning, cloud-based sales, cloud-ops maturity assessments, customer journey mapping, and building CS Playbooks for SaaS accounts is required.
• Documentary verification of education/experience required.
• Contact information for references required.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Parental support for children with developmental and learning disabilities
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This posting is pursuant to and is in compliance with the applicable federal rules of the U.S. Department of Labor regulations. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
We hire for this role frequently. There is no application deadline for this role.
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