Principal Cybersecurity Incident Manager (USA)

An overview of the role 

The Cybersecurity Incident Manager (Incident Commander) leads and coordinates critical security incident response across GitLab.com GitLab Dedicated and GitLab’s corporate environments. This role serves as the primary authority during high-impact security events orchestrating cross-functional teams managing incident lifecycles from detection through resolution and driving continuous improvement in GitLab's incident response capabilities.  As the founding Incident Commander in the team you will also build upon and mature the incident command function. While this role does not carry a formal on-call rotation the nature of security incident response may occasionally require availability outside of core business hours for high-severity events.

Find out more about the Security Operations Department here: Security Incident Response Team

• Incident Command & Crisis Leadership: Serve as the primary Incident Commander for critical and complex security events across GitLab.com and corporate infrastructure providing decisive leadership during high-stress situations
• Cross-Functional Coordination: Orchestrate response efforts across Security Operations Infrastructure Legal Engineering Product and executive stakeholders maintaining clear communication streams and unified action plans
• Technical Collaboration Leadership: Lead technical calls and/or establish effective async collaboration during incidents managing participant contributions keeping discussions focused and ensuring efficient progress toward resolution
• Blameless Post-Incident Reviews: Conduct comprehensive post-incident reviews and retrospectives driving the creation of action items process improvements and systemic enhancements
• Playbook Development: Design maintain and continuously improve incident response playbooks runbooks and standard operating procedures for various incident scenarios in conjunction with SIRT engineers
• Process Engineering: Build and refine incident command frameworks communication protocols and escalation procedures that scale across a global all-remote organization
• Training & Mentorship: Develop and deliver incident command training programs mentor incident commanders at various levels and build organizational muscle memory for effective incident response
• Stakeholder Communication: Translate technical incident details into clear actionable communications for executive leadership customers and internal stakeholders
• Automation & Tooling: Identify opportunities for automation in incident response workflows and collaborate with engineering teams to build tools that enhance incident management capabilities
• Threat Landscape Awareness: Maintain deep understanding of current threat actors attack vectors and security trends to inform incident response preparedness

• 10+ years of experience in information security with at least 5 years focused on incident response security operations or related disciplines
• Demonstrated experience serving as Incident Commander for critical security events in complex distributed environments
• Command Presence: Proven ability to lead and coordinate teams during high-stress high-impact incidents with clarity authority and calm decisiveness
• Strong knowledge of attacker tactics techniques and procedures (eg MITRE ATT&CK framework)
• Technical proficiency with cloud infrastructure (GCP AWS) container orchestration (Kubernetes) and modern application architectures
• Experience with security information and event management (SIEM) platforms log analysis and security monitoring tools
• Excellent written and verbal communication skills including the ability to communicate technical concepts to non-technical stakeholders and executive leadership
• Demonstrated ability to build relationships and coordinate effectively across security engineering legal and business teams
• Ability to identify systemic issues from incident patterns and drive organizational improvements
• Share our values and work in accordance with those values
• Nice to haves: Experience working with / in Site Reliability Engineering (SRE) DevOps or Infrastructure Engineering; Experience with GitLab the product and familiarity with DevSecOps practices; Experience working in an all-remote or distributed team environment

Due to government requirements you must be a United States Citizen (defined as any individual who is a citizen of the United States by law birth or naturalization) to fill this position. 

The Security Operations department protects GitLab the GitLab SaaS services and GitLab customers on SaaS offerings. The Principal Security Incident Commander works as part of the Security Incident Response Team (SIRT) a follow-the-sun team across three geographical regions. The Signals Engineering team Threat Intelligence Trust and Safety Security Logging and Red Team teams make up the rest of the Security Operations department. 

What We Do

GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together they automate repetitive tasks to plan build secure test deploy and maintain software. With GitLab software teams spend less time on coordination overhead and more time on the next big idea.What started in 2011 as an open source project to help one team of programmers collaborate is now the intelligent orchestration platform millions of people use to deliver software faster more efficiently while strengthening security and compliance.Since the beginning we've been firm believers in remote work open source DevSecOps and iteration. We get up and log on in the morning to work alongside the GitLab community to deliver new innovations every month that help teams and their AI agents ship great code faster.

Why Work With Us

GitLab is where careers accelerate innovation flourishes and every voice is valued. Co-create the future with us as we build technology that transforms how the world develops software.

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