Principal Dynamics Technical Consultant - D365 Customer Engagement

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Job Description

Are you ready to drive digital transformation in an exciting and innovative environment?

Business Applications is dedicated to helping organisations revolutionise their services through digital channels, resulting in cost savings, streamlined processes, and enhanced customer engagement. As a five-time Microsoft Inner Circle member for Business Applications, we're committed to guiding government, non-profit, and industry entities on their digital transformation journey using Microsoft technologies.

With expertise across four practices, Financial Services, Retail and Manufacturing, Public Sector, and Professional Services, Telefonica Tech is at the forefront of driving impactful change.

Job Description

As a Principal Dynamics Technologist, you'll work on significant projects and initiatives within our Professional Services Practice. Your expertise and insights will shape the future of our Business Applications vision, contributing to our growth while enjoying the freedom to make key decisions in a dynamic entrepreneurial setting. A flexible, self-starter, you will be comfortable taking on new challenges to support and guide the wider team. We hold ourselves to high standards while fostering a flexible work environment and a healthy work-life balance.

Position Highlights:

• Role: Principal Dynamics Technologist - CE – Professional Services
• Locations: Offices including Glasgow, London, Aberdeen and Manchester.
• Work Arrangement: Hybrid home and office working, ensuring flexibility.
• Annual Leave: Enjoy 34 days of annual leave, with options to buy and sell more.
• Learning & Development: Invest in your growth with guaranteed learning and development opportunities.
• Health & Wellbeing: Benefit from private medical coverage, permanent health insurance, and more.
• Financial Security: Secure your future with life insurance and critical illness cover.
• Financial Benefits: 6.5% contributory pension.
• Innovative Culture: Thrive in a relaxed yet high-achieving work environment.

Your Role

As a Principal Dynamics Technologist, you'll be at the forefront of our Business Applications pillar, leveraging your deep Dynamics knowledge and expertise to drive high-profile D365 projects.

Your responsibilities will include:

• To be a member of the Technical Design Authority
• To have strong customer engagement & Solution Design skills
• Be a design owner
• Be a technical leader/mentor across the team

• Provides others with a clear direction and delegates work appropriately. Fairly motivates, empowers, manages and mentors across the team
• Can establish good relationships with customers and staff quickly and easily
• Embraces digital technology to achieve work objectives
• Demonstrates solid understanding of architectural principles and delivery methodologies
• Demonstrates a deep understanding of MS Dynamics and relevant Azure technologies
• Makes rational judgements from the available information and analysis
• Produces workable solutions to a wide range of problems
• Plans activities and projects well in advance and takes account of possible changing circumstances
• Identifies developmental strategies needed to achieve career goals and makes use of developmental or training opportunities
• Seeks progression to roles of increased responsibility and influence
• Monitors and maintains quality and productivity

Qualifications

Desired Skills and Experience:

We're seeking a passionate team player with the following experience:

• Dynamics 365 Accreditations
• C#, ASP.Net, JSon
• Enterprise CRM experience
• Solid experience in delivering multiple complex projects
• Customer engagement and management experience
• Experience of the Professional Services sector is highly desirable
• Strong written, verbal, and oral communication skills including proposal and RFI / RFP experience.

Additional Information

At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong. 

We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.