Principal Endpoint Engineer - Desktop Architect

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.
Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Promote from within culture

Why join this team?

• We hold ourselves accountable to high standards, share wins, operate ethically, and have fun
• Hybrid work schedule with limited travel

Position Summary
Wintrust is searching for a Desktop Architect in our Rosemont office. The Desktop Architect will serve as the SME for the design, implementation, technical support, and sustainability of the end-user computing platforms for desktops, laptops, and VDI (Virtual Desktop Infrastructure) solutions. This individual will play a leading part in workplace transformation and deployment projects and will work with IT leadership to define and implement the client computing vision and strategy through collaboration with technical and business partners across the enterprise. The ideal candidate must have a deep level of knowledge and experience surrounding the Windows client OS and its supporting infrastructure. This includes, Microsoft Endpoint Configuration Manager (MECM), Citrix, Active Directory, M365 Apps for Business, VDI and other endpoint management systems.
What You'll Do

• Design, build, document, and support workstation infrastructure systems
• Lead Team in Strategic Technology Planning
• Provide proactive technical research and determine appropriate use for emerging and established technologies based on current business needs
• Create, manage, and support automation for improving task efficiency as well as auditing and governance controls
• Work collaboratively with the Enterprise Architect, Server Build, Server Run, Networking and Infrastructure Security teams to promote environment stability and resiliency
• Produce and maintain desktop hardware and software roadmaps
• Develop and maintain custom scripts to increase system efficiency and lower human intervention time.
• Develop and publish technical documentation to ensure appropriate knowledge transfer for desktop support
• Educate various customers/groups on the approaches and implementations of new technologies and initiatives
• Conduct in-depth troubleshooting of Windows 10, Microsoft Office and the infrastructure associated with workstation management, including GPOs
• Manage Windows clients and the supporting infrastructure by using MECM, Active Directory Group Policy, MBAM and other systems or tools.
• Act as the Subject Matter Expert for MECM, Citrix Virtual Apps and Desktop configuration
• Support the ongoing integration of a small Apple products user base (JAMF managed)
• Mentor End User Support Engineers, Desktop Support Technicians and Service Desk Support Analysts - provide escalation support for complex desktop hardware software and configuration issues.

Qualifications
Experience and Skills:

• 10+ years of related experience
• Bachelor's degree or equivalent
• Expert Technical knowledge in the following areas:
  
  • Active Directory Group Policy configuration and a functional understanding of Active Directory services
  • Microsoft Endpoint Configuration Manager architecture concepts and Software Distribution
  • Patch management, Windows Servicing, WSUS and SCUP
  • Microsoft 365 Apps for Business / Office 2016 add-in configuration, deployment and troubleshooting
  • Advanced / Performance troubleshooting
  • Windows 10 Internals and WMI working knowledge
  • Remote Access / VPN client diagnostics, configuration and troubleshooting
  • Network and routing fundamentals including knowledge of DHCP and DNS
  • PowerShell scripting and automation
  • SQL and scripting knowledge is a plus

• Personal Skills:
  
  • Professional, self-directed, and motivated working under limited supervision and guidance
  • Capable of driving strategic initiatives and improving processes and efficiencies
  • Ability to understand the role of technology within the framework of business objectives
  • Able to lead and oversee multiple projects and manage dynamic priorities and their deadlines
  • Proficient at communicating information, ideas and concepts to both technical and non-technical partners.
  • Diligent in creating thorough, complete and easily understood documentation of processes, configurations and architecture
  • Experience working in the Finance industry is a plus
  • College Degree preferred, but not required

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago's Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.