Principal Engagement Manager- Innovation Driven (Remote)

Job Description

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Description Continued

The Principal Engagement Manager is a customer centric leader focused on building and leading teams to co-innovate within Ricoh and externally. This person will deliver and manage multi-stream technical engagements with partners and customers by demonstrating exemplary leadership qualities, building high performing teams, and establishing effective communication techniques across the program. The Engagement Manager is responsible for managing customer expectations, managing delivery teams, and managing the scope and budget of each individual project. This includes participating in on-site visits, understanding customer requirements, evaluating, proposing, and engaging teams to invent and innovate with Ricoh customers and help develop custom solution engagements. They will collaborate with field sales, pre-sales, design, training, and support teams to lead co-innovation engagements in key market verticals such as financial services, retail, and healthcare/life sciences.

JOB DUTIES AND RESPONSIBILITIES

• Actively looks for ways to improve process efficiencies and effectiveness.
• Leads directly, and through others, the creation of new business capabilities for customers, partners, and Ricoh
  teams.
• Demonstrates leadership in the scaled, enterprise Agile and Program Management community, showing differentiated invention and innovation.
• Delivers leading large, complex initiatives and customer engagements
• Collaborates with field sales, pre-sales, training, and support teams to seek to understand our customers' needs,
  their business, how success is defined and ensure that we are exceeding expectations in delivery and developing valued solutions.
• Works with incubation, engineering, support, and business teams to convey partner and customer feedback.
• Leads and coaches both, customer stakeholders/subject matter experts, and partner teams to align program/project
  goals with customer business goals, leads planning and road mapping to ensure the achievement of those goals.
• Plans, organizes, and manages all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
• Leads co-development and co-creation innovation initiatives prioritized by customer and innovation teams.
• Creates account strategies to transform customer stories into outcomes that delight the customer.
• Builds partner, customer, and internal teams to solve complex problems.
• The individual must be versed in a broad range of technologies with the ability to map customer requirements for innovation to emerging technology trends.

Additional Pay Details:

Compensation range is $120,000-145,000

Ricoh USA Benefits

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