Principal Engineer - Reliability (m/f/x)

commercetools - we are:

• The competitive sort: We didn’t become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
• Inspired: Continually exploring what’s possible — the innovators of headless commerce, the visionaries behind MACH — our patented tech has radically disrupted the world of enterprise ecommerce software - and we are just getting started. 
• Valued: Smart, strong, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of caring.
• Driven: We push the limits, technology, and ourselves to retain the trust of some of the world’s leading and fastest growing brands every single day.

The Opportunity:

We recently crossed the threshold of 100 engineers, and are setting up a tech leadership track to enable us to grow further. By being one of the first Principal Engineers, you’ll shape the role itself and the tech leadership culture together with the Director of Tech Leadership, who you’ll report to.

As the Principal Engineer - Reliability, you’ll work on challenging technical problems of an ambitious product. Depending on the time of the day, we process more than $1m revenue per hour. Every minute of downtime is costly for our customers, and our best features are useless if our services are not up. You’ll help new and existing product teams to detect incidents before our customers do, respond to them effectively, and most importantly learn and improve from every incident.

Please note that for this role, we can currently offer full-remote work for candidates based in the European Union and in the United Kingdom.

Your Mission:

• Owning the Incident Response process including OnCall rotations and Post Mortems
• Enable (new) teams to run stable services by responding to incidents quickly and learning from them
• Consult on SLAs, work with teams to create SLOs and collect SLIs
• Drive the preparation for significant events like Black Friday or major customer go-lives
• Setup processes for collaboration with support and customer success for tenant-specific issues
• Identify learning needs/skills gaps, and facilitate related technology knowledge sharing across the organization with the help of our internal knowledge team
• You will kickstart improvements affecting multiple teams related to the incident response or alerting and monitoring, as well as taking on ideas of others 
• Lead communication within the organization on long running initiatives to improve the incident response, and make sure they get adopted successfully
• Closely collaborate with Head Of Product Management, Head of Engineering and Staff Engineers
• You evolve our tech vision and promote it within the company

What you need to succeed:

• A strong technical background and a proven track record in SRE, DevOps or Ops roles (5+ years)
• Experience evolving an on-call and incident process in a leadership role (2+ years)
• Experience taking on the Incident Commander role
• Experience running Post Mortems
• Ability to analyze tech issues and related organizational issues
• Project management, especially for projects affecting multiple teams
• Setting up trainings / on-boardings and running them
• Clear written and verbal communication
• Lives up to commercetools’ defined leadership principles and values 
• Great self-assessment mastery
• Experience working within an Agile environment with focus on the customer view
• Mentality to share and the aspiration to constantly improve yourself and learn about leadership, new technologies and concepts
• Fluent English to work in an international environment
• General experience within the e-commerce space (nice to have)

Tech at commercetools:

We Are Open Source And Innovative By Design

🚀 We make rapid progress by being early adopters of React, Scala, and GraphQL

📋 We share & contribute to the open source community: https://github.com/sangria-graphql

⚙️ We <3 Automation and Machine Learning

We care about your Growth and Well-being

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.