Principal Experience Researcher (UX) (Remote)

We are looking for a passionate, curious and self-driven Principal User Experience (UX) Researcher to help define the next generation of our Identity product strategy. The Principal UX Researcher is responsible for understanding the user and business needs, translating them into actionable strategies, and a UX project roadmap. Ideally, this new team member will have a blend of hands-on product design experience and user research expertise.

• Work closely with the UX and product teams to identify research topics, determine scope, set objectives, present outcomes and provide actionable recommendations
• Create studies that address both user behavior and attitudes, generating insights that both fuel ideation and evaluate designs
• Design personas, journey maps, service blueprints and other artifacts to shape and influence our designs and solutions
• Utilize human-centered framework to work in partnership with cross-divisional teams such as product management, content strategy, engineering, and marketing
• Conduct research using a wide variety of qualitative methods (e.g., usability testing and interviewing) as well as a subset of quantitative methods (e.g., surveys and A/B testing)
• Leverage user research and analytics tools to measure success, present opportunities, and support decision-making
• Communicate results and illustrate suggestions in compelling and creative ways
  

The qualifications below are ideal, but not all are required.  We encourage candidates to apply if they satisfy some, but not all of the qualifications.

• BA/BS in computer science, human-computer interaction, experimental psychology, or a related field with relevant experience
• 8+ years experience in applied UX and product research 
• 5+ year experience in hands-on product design
• Proven experience in qualitative research and user-centered design methods as well as quantitative, behavioral analysis, and statistical concepts
• Hands on experience creating journey maps, affinity maps, mental models, and design heuristics

Ideal candidate will thrive in the following culture:

• Must have an obsession for building quality products 
• Ability to thrive when there are changing priorities and shifting of gears
• Strong oral and written communication skills
• Must be a team player with a strong, self-managing work ethic
• Must be a self-starter with a passion for data, learning and continuous improvement

Note that candidates must be located in the continental U.S.

ID.me Covid Vaccination Requirement

ID.me has a mandatory vaccination requirement where not prohibited by applicable federal or state law.

All current and future employees are required to receive their COVID-19 vaccinations, unless a reasonable accommodation is approved. Employees not in compliance with this policy will be placed on leave and will be terminated if no valid reason for not getting the COVID-19 vaccine is provided.  

Purpose: In accordance with ID.me's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from COVID-19 that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Reasonable Accommodation: Current and future employees in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed Request for Accommodation form to the human resources department to begin the interactive accommodation process as soon as possible after vaccination deadlines have been announced (September 13th) and an offer of employment has been made. Accommodations will be granted where they do not cause ID.me undue hardship or pose a direct threat to the health and safety of others.

Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates. 

ID.me Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *Act like an owner.

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