Principal Implementation Manager

Bolt is looking for a Principal Implementation Manager to drive fast and delightful on-boarding for new customers. Working in partnership with the customer success, integrations, and sales teams, you’ll own the strategic on-boarding process including: managing timelines, projects, stakeholder alignment, and expectation setting across internal and external teams.

Ideal candidates have the ability to understand technical complexity, a keen sense for managing people, and a great ability to get stuff done.  Deep curiosity and the ability to go above and beyond to tackle big problems are key! 

What You Will Be Doing

• Get deeply familiar with Bolt's platform and product offering
• Manage the largest and most critical customer on-boarding projects 
• Identify and tackle blockers to getting customers live quickly
• Communicate and align with internal and external stakeholders 
• Create and own project plans
• Design methods for repeatable projects
• Automate as much as possible
• Deliver speed and quality for all on-boarding projects
• Help build internal integration and services ability 
• Provide customers with advice on Bolt configuration and shopping cart design
• Document process changes for customers' accounting and customer service teams 

What Would Set You Up For Success

• 7+ years of technical project management at a B2B SaaS company
• PMP Certification preferred
• Fortune 500 Implementation Experience
• Empathetic attitude with engineers and customers
• Previous experience working with C-level customers
• Experience with data analysis, particularly A/B testing
• Great communication skills 
• Process oriented mindset
• Ideal candidates have either strong academic credentials or experience at a top employer. Consulting experience is a plus.

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