Principal IT Business Systems Analyst

Requisition ID: 68123

FPL Energy Services (FPLES) operates 14 unique businesses and is continuously creating new businesses to serve residential, commercial and governmental customers to deliver savings and protection. Our smart, reliable and affordable solutions span a broad array of offerings, including, but not limited to, LED lighting, home protection plans, natural gas supply and backup power generation. FPLES is passionate about delivering exceptional employee and customer experiences through a highly engaged culture. Headquartered in South Florida, FPLES is an unregulated subsidiary of NextEra Energy, the world's largest wind and solar energy producer in the world. Do you want to create innovative business solutions? Join our world-class team today!

Position Specific Description

FPLES is a national company with local roots in the communities we serve. Headquartered in south Florida, FPLES is a leader in providing energy solutions for our customers' toughest challenges.

FPLES IT team is seeking a principal systems analyst with strong functional knowledge and background in Salesforce Sales & Service Cloud platform. This person will configure, test and maintain Salesforce solutions to support the fast-paced growth of our commercial and residential businesses.

Job Tasks:

The Principal Business Analyst works across Salesforce Sales and/or Service cloud platform and other key operational areas & applications to identify requirements and scope where change to systems, tools, data, and processes are required to deliver specific business outcomes
They take the lead to document requirements through 'use cases' and 'user stories/epics' in Jira
They are responsible for defining and agreeing the Acceptance Criteria, for working with the architects and developers to clarify the requirement and ensure the design meets the acceptance criteria and will then coordinate and support the end to end and business acceptance testing phases

Essential Skills:

Hands-on implementation experience in Salesforce Sales and/or Service cloud platform
Salesforce functional component knowledge such as ProcessBuilders, Layouts, Profiles, Flow, Triggers, etc
AppExchange and Salesforce ecosystem integration experienced (preferred)
Salesforce platform certification (preferred)
Strong understanding of Salesforce best practices and functionality
Used to agile, fast paced, dynamic project environments
5+ years Salesforce CRM experience
Bachelor's degree (preferred)

Job Overview

This job analyzes business processes and practices and identifies technology opportunities. Employees in this job design and implement information technology solutions to meet customer needs and business goals and strategies.

Job Duties & Responsibilities

• Demonstrates a strong familiarity with business processes that are in their area of business focus
• Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members
• Applies advanced analytical skills within functional area to decompose work into manageable value-based units
• Responds to requests, identifies conflicts, and makes recommendations where needed
• Devises or modifies procedures to solve complex problems
• Uses knowledge of business processes to identify interdependencies and functional gaps
• Builds strong working understanding of the technical solution being delivered and analyzes and determines failure points in the solution
• Contributes to the application testing process (directly or to support end users)
• Creates and updates documentation, as appropriate, for selected project framework
• Maintains a familiarity with market trends in technology
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 6+ years

Preferred Qualifications

• None

Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: FPL Energy Services, Inc
Relocation Provided: Yes, if applicable

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [email protected] , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami