Principal Platform Adoption Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Platform Adoption Specialist in the United States.

This role is a senior customer-facing position focused on driving deep and sustained adoption of a leading enterprise SaaS platform. You will act as a strategic advisor to customers, helping them maximize platform value, improve user engagement, and achieve measurable business outcomes through effective enablement and best-practice guidance. Operating at the intersection of Customer Success, Product, and Professional Services, you will identify adoption gaps, design targeted re-engagement strategies, and ensure customers fully leverage platform capabilities. This role combines technical platform expertise with strong consultative skills to influence customer behavior and improve long-term satisfaction and retention. You will also contribute directly to product evolution by sharing customer insights and usage trends with internal teams. This is a high-impact position for a proactive, data-driven professional passionate about customer success and scalable adoption strategies.

• Drive platform adoption by proactively educating customers on new features, updates, and best practices to maximize product value.
• Partner with Customer Success teams to identify at-risk accounts and develop tailored strategies to improve engagement and retention.
• Deliver impactful enablement sessions, product demonstrations, and training programs across diverse customer groups.
• Create scalable adoption resources such as guides, tutorials, and knowledge materials to support self-service learning.
• Analyze customer usage data and feedback to identify adoption trends, risks, and opportunities for improvement.
• Develop and execute data-driven strategies to close adoption gaps and ensure customers achieve business outcomes.
• Provide structured customer insights to internal product and engineering teams to influence roadmap priorities.
• Escalate and manage risks impacting customer success while ensuring proactive resolution strategies are in place.

Requirements:

The ideal candidate brings 8+ years of experience in customer success, consulting, professional services, or related SaaS roles, along with hands-on experience in Anaplan model building (3–5+ years required). You have a strong understanding of enterprise planning processes and how platform capabilities support business outcomes. A Master Anaplanner certification is preferred. You are highly skilled in stakeholder communication, facilitation, and delivering engaging training sessions in both virtual and in-person environments. You demonstrate strong analytical ability, using data to identify adoption patterns, risks, and improvement opportunities. You are comfortable working in ambiguous, fast-changing environments and excel at building structure and scalable processes. A proactive, self-starting mindset is essential, along with the ability to operate independently while collaborating effectively across global teams.

Benefits:

• Competitive compensation package aligned with experience
• Remote-first flexibility within the United States
• Opportunity to work with enterprise-scale global customers
• High-impact role influencing both customer success and product evolution
• Strong focus on professional growth, enablement, and continuous learning
• Collaborative, inclusive, and innovation-driven work culture
• Exposure to advanced enterprise SaaS platform capabilities and adoption strategies
• Opportunity to shape customer experience at scale across diverse industries