Principal Product Manager

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

As a Principal Product Manager at LivePerson, you will lead our product integration strategy with 3rd party vendors. This is an opportunity for a product leader to set a vision for the future to improve the industry, and build with support from the highest levels of the LivePerson organization. You will report to the Senior Director of Product Management.

• Drive product vision for integrations across the LivePerson platform. The strategy should strike a balance of unlocking new segments of customers that increase pipeline growth and improve overall customer retention
• Be the product lead for integrations throughout the platform, working with strategic partners and our teams to integrate and deliver capabilities.
• Understand LivePerson's growth strategy and how each integration fits into the bigger picture of creating a seamless user experience.
• You'll be at the center of developing an integrations strategy; measure and assess the value and efficiencies driven by those integrations will be key.

• 6+ years of product management experience and experience taking a product through the complete life-cycle
• You have prior experience leading integration strategies for commercial products
• Experience in enterprise product management roles, including enterprise and Saas Solutions
• Experience in voice, voicebot or messaging technologies and capabilities
• You have worked in fast-growth environments and helped create new products
• Experience with integrations in a product management capacity
• Experience working with APIs and SDKs in an engineering capacity
• Experience as an external facing product manager

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.