Principal, Product Manager

Equal Opportunity/Affirmative Action Employer including Vets and Disabled
Your role in helping us shape the future:
As a Principal Product Manager, you will play a leading role to advance Intelsat's strategy for the commercial aviation marketplace. You will work with internal and external stakeholders to define and deliver leading products that create value for airlines, their passengers, and key third-party relationships.
The Principal Product Manager acts within an Agile framework to own key elements of a market-driven, outcome-based product roadmap that aligns with Intelsat's strategic vision. The ownership itself is end-to-end; you will take opportunities from the initial business case hypothesis through to use case and requirements definition, development, deployment, and validation in the market.
To lead us to the next level of growth, the Principal Product Manager will lead the vision and go-to-market strategy for growing telco partnerships as part of the Intelsat In-Flight Entertainment and Connectivity (IFEC) portfolio. The Principal Product Manager will drive technical platform integration to ensure a single global platform.
Throughout this workflow, you will collaborate closely with our customers/partners, as well as other Product Managers, Product Owners, UX Designers, Software Development, Systems Engineering/Architecture, Quality Assurance, and Network Operations. You will also assist Sales and Account Management by developing business case and representing Intelsat's capabilities on external customer engagements, collaborating with airline partners and key third parties to both understand market needs and further commercial objectives.
Are you up to the challenge?

• Use your knowledge to solve complex problems that matter to millions of passengers.
• Act as a servant leader, promoting continuous improvement within Agile teams and the broader organization.
• Become an authority in your space, establishing yourself as an expert who can articulate outcomes to anyone who asks - from external client to development team to Principal leadership.
• Set a new standard for the inflight experience by setting an architectural vision and defining requirements for new and innovative products.
• Shape the future of digital technology in a fast-paced industry with unique challenges.
• Change-indeed, disrupt-the way that people use technology onboard.

Can you drive these processes?

• Completely own and be accountable for the strategy and performance of key products within Intelsat's commercial aviation portfolio.
• Serve as a lead subject-matter expert for internal and external stakeholder questions and opportunities.
• Communicate complex concepts to these stakeholders and negotiate as necessary to adopt a different point of view.
• Develop a deep knowledge of the market and industry including competitors, trends in technology, and customer behaviors and expectations.
• Utilize Voice-of-the-Customer to drive informed decisions and aid in building and delivering customer-centric solutions that are responsive to their needs and exceed their expectations.
• Drive an outcome based product vision and roadmap that supports overall business objectives and strategic themes.
• Assume epic ownership, breaking out epics into smaller features that can deliver value with each iteration, driving feature development, and applying Behavior-Driven Development (BDD) techniques to define acceptance and related automated test criteria.
• Work within an Agile development environment and be able to apply Agile methodologies at an enterprise level.

You should definitely have:

• Four-year college degree in engineering, business, or a related field.
• 8+ years software development, QA, or business analyst experience.
• 5+ years Product Management and/or Product Ownership or related experience.
• Prior experience in software development, technical sales/solutions, technical customer support or pre-sales engineering
• Knowledge of telecom integrations
• Demonstrated ability or experience with defining requirements in structured frameworks
• Structured work ethic and excellent organizational skills including ability to leverage strategy and collaboration tools like Jira, Miro, JAMA, Kanban boards.
• Excellent verbal and written communication skills with the ability to engage, influence, and inspire internal and external stakeholders, up through executive leadership.
• Strong interest and capacity to identify and address market needs through a continually evolving understanding of industry trends and journeys for key personas (passenger, crew, airline, sponsor, content provider, etc.).
• Ability to translate those market needs into a business hypothesis that can be modeled for commercial evaluation and prioritization in the roadmap.
• Ability to own cross-functional initiatives from conception to execution, leading stakeholder groups and Agile teams.
• Comfort level using data and analytics and data driven decision making.

It would be nice if you had:

• Demonstrated experience with end-to-end product roadmap ownership and delivery.
• Experience with w ireless access point communication protocols (Passpoint, Hot Spot) and prior knowledge of AAA/Radius and Diameter
• Experience or exposure to airline industry, especially Inflight Connectivity and Entertainment (IFEC) adjacencies.
• Experience or familiarity with the Inflight Entertainment (IFE) space and adjacencies, including media, content, OTT audio/video providers, and other streaming services.
• Understanding of user-centric approaches to product design, including evolving trends in consumer behavior and accessibility
• Exposure (academic or experiential) to software development / product management tactics such as Behavior Driven Development, Test Driven Development and Product Needs Analysis.
• Formal training or certifications in Lean Product Management and/or Agile practices, such as SAFe for Teams or Leading SAFe.

What it's like to work with us:
Intelsat is connecting the world and transforming the satellite and inflight connectivity landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

• We emphasize personal and professional growth
• Awesome benefits including PTO, medical, tuition reimbursement, and training
• Flexible work arrangements
• Fun, diverse, and inclusive culture

About Us:
We're Intelsat Inflight, the inflight internet company. We believe the internet should do everything it does on the ground, in the sky. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.
Other Job Info:
These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.