Principal Product Manager, Billing/CRM

ClickUp · Other US Location

Company

ClickUp

Location

Other US Location

Type

Full Time

Job Description

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄

ClickUp was an entirely product-led company in its first two years with our incredible community fueling our viral growth to over 2,000,000 users. We've now expanded to serve enterprise customers as well with a sales-assisted revenue approach. By all measures, we can attribute most of this incredible growth to the product!
 
By joining the team responsible for creating our product, this role truly is an unprecedented opportunity to have an immense impact and lead exponential growth into the next chapter for ClickUp. You’ll be working every day to improve our product to fulfill our one and only mission of making the world more productive. You’ll never see another product team like ours - we literally ship a new version of ClickUp every single week.
 
We're looking for an experienced Product Manager to lead our Customer Relationship Management (CRM) system and Billing side of the product. The CRM is our internal application for tracking all Customer interactions, being a single source of truth for Customer Workspaces heavily utilized internally to deliver best Customer Experience. The Billing, being part of the product, transforms how Customers can manage their plans instantly and covers all the Business Workflows orchestration including integration with CRM and Payment Processing Platforms as well as Sales, Finance and Business Analytics platforms.
 
Your primary responsibilities include defining a vision and roadmap, partnering with Design and Engineering to create innovative solutions for our customers, and working with Product Marketing to bring those products to market. We expect that you'll be on top of it and move with urgency, be customer and market obsessed, take ownership in the details, and work backwards from the perfect solution by finding creative incremental ways to make progress.
 
If this sounds like you, we'd love you to join us in changing the world by giving people more time back in their day.
 
The Role: 
  • Design thinking: Leverage different forms of research and customer feedback to understand and represent user needs and ideate on creative solutions.
  • Executional Excellence: Own roadmap prioritization and partner with Engineering to deliver a high quality product to customers, in the most efficient way possible.
  • Attention to Detail: Work directly with a one-of-a-kind team of designers to deliver elegant solutions that are easy to use.
  • Results Driven: Formulate hypotheses, set goals, track results, and follow up on anomalies or trends, utilizing A/B testing when applicable to validate ideas.
  • Flexibility: You thrive in an environment where things change rapidly and are willing to adapt in order to meet the needs of our customers and business
Qualifications:
  • Strong Experience working with integration of payment gateways, and billing systems.
  • 8 + years of product management experience, managing software products from inception through launch and iteration
  • Self-starter who takes initiative in solving problems and can self-manage commitments and deadlines
  • Excellent leadership and interpersonal skills with the ability to persuade, succinctly communicate the vision and motivate people at every level, across functions
  • Experience solving for customers of various sizes, from small teams all the way up to Enterprise-sized companies
 
Desirable:
  • Expertise in productivity apps either as a power user or from working at another company in the productivity space
  • Experience working with GTM teams to announce, release, and support launches from start to finish
  • Strong design intuition or design experience, comfortable with prototyping features, flows, and ideas

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apply Now

Date Posted

11/01/2022

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