Principal Product Manager - Expedite / Domestic Air

The Principal Product Manager will be responsible for creating the vision for the Expedite/Domestic Air product by having a solid understanding of the competitive landscape, knowing strengths and weaknesses of the current product, and identifying what the needs of our customers and providers are in the space. The Principal Product Manager is accountable for the entire lifecycle of the product and will work across functions including Sales, Account Management, Executive Leadership, Operations, Solution Design, Finance, Analytics, and IT to bring products to market and beyond. This person will also be responsible for identifying revenue models, areas of investment and growth, and setting top & bottom-line goals for the product. This person will have a blend of business and technical savvy, skills to build big picture visions and the drive to make those visions reality.

The ideal candidate for this position will be located in the Minneapolis or Carson, Ca areas, but considerations will be made for strong candidates in other locales.

Business Planning and Development:

• Creates and drives ongoing multiyear strategies, roadmaps, project schedules, and business plans for the product including conducting market research, analyzing market trends, customer requirements, and competitive strategy for a fast-changing industry
• Understands whitespace to identify opportunities for increasing value to customers and providers through innovative continuous improvement and new product development
• Creates go to market plans with a solid understanding of how customers buy and C.H. Robinson's channels of revenue generation. Includes developing internal and external sales campaigns, marketing materials, and industry event strategies
• Researches untapped segments within the product and create plans on how we can evolve into new areas to gain market share and exceed growth goals
• Makes recommendations for structure and talent needs to support the growth of the product
• Identifies risks and threats within the product and work collaboratively to mitigate

Financial Management:

• Has accountability to KPI's of the product including gross revenue, margin, and volume. Review performance regularly with service line leadership
• Establishes targets for cost to serve and purchased services of the product and creates plans to reduce expenditures and drive out waste
• Conducts ROI valuations for investments and be accountable for results
• Creates annual budget for product
• Creates and implements pricing strategies to give CHR a competitive position in the market while earning an acceptable margin

Operational Excellence:

• Sets the strategic direction to ensure a positive experience for both internal and external customers
• Oversees the creation, implementation, and adoption of technology
• Establishes service delivery and quality KPI's and creates plans of improvement when they are not met
• Develops analytics and reporting for the product to achieve successful outcomes for internal and external customers

Business Knowledge:

• Possesses a solid understanding of CHR's competitive advantages, processes, technology, segments, and growth goals; aligns product accordingly to enterprise strategies
• Cultivates relationships with key stakeholders externally within customers, suppliers, and industry in addition to throughout the organization
• Known organizationally as the expert of the product within the organization and represents the product both externally and internally
• Knowledgeable of the technology landscape for the product and how CHR can win digitally
• Understanding of supply networks used in the product and works with capacity management to develop supplier strategies
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School Diploma or GED
• Minimum 7 years of experience in Expedite and/or Domestic Air for a manufacturer, retailer, 3PL or related industry experience
• Minimum 3 years of business management experience
• Ability to travel up to 15% domestically

Preferred:

• Bachelor's Degree from an accredited college or university in business, marketing, or related field
• Experience growing or bringing products to market

• Proven track record of applying the following skills:
  • Define and execute on strategy
  • Selling both internally and externally
  • Pricing, reporting, and analytic abilities
  • Ability to build strong collaborative relationships
  • Strong verbal and written communication and presentation skills
  • Strong customer service skills
  • Strong decision-making skills
  • Ability to use financial and operating data as a basis for decision making and improvement
• Able to effectively prioritize work with multiple stakeholders and deadlines
• Values a diverse and inclusive work environment

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

• C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.