Principal Product Manager - Generative AI & ML

Your opportunity

As a Principal Product Manager, Generative AI & Machine Learning, you will lead the development and strategy for New Relic's generative AI & ML platform. You will be a visionary, driving the creation of features and experiences that leverage generative AI and other AI/ML models to solve problems in observability, engineering, CI/CD, incident response, and root cause analysis. Your entrepreneurial spirit will generate excitement and buy-in for your ideas as you guide your team and the product from ideation to scaling and monetization.

What you'll do

• Define and execute a strategy for enabling New Relic features and experiences with generative AI and other AI/ML models.
• Effectively shepherd the development and maturation of New Relic AI features and platform, from ideation through to production scaling and monetization.
• Demonstrate the ability to lead multiple engineering teams toward common goals and compelling visions.
• Operate at multiple organizational and strategic levels, from hands-on execution to securing C-Suite buy-in for high-risk, high-reward initiatives.
• Clearly communicate a vision and achievable goals in a rapidly changing space, leveraging continuously evolving technology.
• Work cross-functionally and with product teams to secure buy-in, foster relationships with product peers, and help the company achieve ambitious goals.
• Manage resources, timelines, and project scopes effectively, wearing your project manager hat when necessary.

This role requires

• 7+ years of SaaS and cloud-based software product management experience.
• 1-2 years of experience with AI and LLM technology.
• Experience driving product vision, go-to-market strategy, and design discussions.

Bonus points if you have

• Experience creating strategic product roadmaps and working with cross-functional teams.
• Highly effective written and verbal communication and the ability to explain complex technical design in 20 seconds or 20 minutes, depending on the audience and goals
• Ability to combine data-driven approaches with strong user empathy to figure out what / when / why to ship
• Good negative capability: Confidence in navigating ambiguous and vague problem definitions and the ability to refine them into an actionable plan
• Demonstrated strong ownership and execution skills.
• Experience building and launching a multi-purpose generative AI assistant.
• Experience in the observability sector.
• Startup experience showcasing your ability to pitch ideas and generate interest and buy-in. You are a self-starter with experience leading teams through influence rather than authority.
• Ability to operate successfully in a lean, agile, and fast-paced organization
• Can demonstrate and articulate past product decisions, product architecture, and conflict management examples.