Principal Salesforce Engineer/Architect (CRM) - Cars.com

Principal Salesforce Engineer (CRM)

Employment Type: Full time

Reports to: Director, Software Engineering (CRM)

PURPOSE:

The Principal, Salesforce Engineering (CRM) role is responsible for guiding the direction and approach for architecture within the CARS, Inc Salesforce environment. The ideal candidate is positive, solution-oriented, understands Salesforce features, functions, focussed on data governance, process and best practices. 

The ideal candidate will be viewed as a leader, influencer and must possess very strong communication skills. The person works closely with CRM leadership and various business stakeholders across departments throughout CARS, Inc. 

RESPONSIBILITIES INCLUDE:

• Developing a technical vision and roadmap to match overall company strategy and  vision.
• Guiding the direction, quality, and approach for architecture of Salesforce across CARS Inc. with clear deliverables like architecture diagrams and documentation.
• Leading organizational wide initiatives and continuously partnering with business and technology leaders to address complex problems. 
• Act as a liaison between senior leadership and the business and  technology organization
• Be able to educate the tech organization to understand Salesforce capabilities and integration points.
• Partnering with the Manager of CRM development and Manager, CRM Administration and business partners to keep our Salesforce instance running smoothly as CARS, Inc. continues to grow and scale
• Demonstrating a fundamental understanding of how users interact with Salesforce and the best ways to enable their success
• Mentoring and coaching for Salesforce engineers on design and development best practices.
• Review the existing systems landscape and provide guidance on optimization and automation
• Design and develop secure, scalable technical solutions on Salesforce, which includes products such as Sales Cloud, Service Cloud, Marketing Cloud, CPQ & BIlling, Experience Communities,  and 3rd Party App Exchange Products

REQUIRED SKILLS & EXPERIENCE:

• 10+ years of established leadership experience in Salesforce delivery

• Able to work in a fast-paced environment, multi-task, prioritize multiple projects, and be a proactive problem solver

• Able to lead and drive complex operational initiatives and can demonstrate an ability to create clarity for their team

• Track record of Salesforce.com experience as a developer with extensive knowledge of Sales Cloud, Apex, VisualForce, LWC, and Force.com tools and applications, preferably in an instance with 500+ end-users

• Strong communication skills, including the ability to summarize complex system functionality for the business user

• Experience in designing, configuring, and developing on the Salesforce platform with extensive knowledge of building scalable, secure, and reusable solutions

• A deep understanding of Salesforce Architecture, Limits, Security, and out-of-the-box automation tools of the platform

• Knowledgeable about Apex, Visualforce, Salesforce APIs, and web services
• Excellent understanding of Salesforce design and customization best practices
• Innovative thinking and problem-solving skills

• Embraces new technology, applications, and solutions

• Salesforce Architecture Certification

 PREFERRED SKILLS & EXPERIENCE:

• Experience with Service Cloud Voice, MuleSoft integration, Sales Enablement, Pardot, and Communities is a plus
• Experience with custom integrations, 3rd party tools (installed packages), Revenue Applications such as Rev Pro, and vendor projects
• Experience with Salesforce org consolidation and data migration is a big plus
• College degree preferred