Principal Satellite Controller

Your impact
You will be a member of a team that performs satellite operations in a control center providing 24/7 satellite operations for a fleet of spacecraft following Intelsat and Space Systems Engineering Operations (SSEO) policies and procedures. You will perform activities scheduled in the daily activity plan, monitor telemetry, and execute spacecraft commands and procedures for the Intelsat satellite fleet. You will also monitor the performance of the TTC system infrastructure and configure it to respond to scheduled activities, detected failures and non-nominal configurations. You will provide a technical interface for SSEO team and other departments, operating and managing the daily functions of the TTC network and operating and maintaining Satellite Control equipment.
What you will do

• Monitor Intelsat and third-party satellites, as well as ground assets, to ensure proper operation and promptly respond to satellite and network alarms.
• Operate satellite and ground systems according to established procedures, execute scheduled and non-scheduled commands on satellites, and direct TTC&M Network activities.
• Serve as a technical interface between engineering team and satellite control team, ensure awareness of nominal and non-nominal configurations.
• Provide training to satellite control team on both nominal and non-nominal configurations and operations.
• Assist with troubleshooting Real-Time Ground Systems and provide 24/7 Level 2 support for Satellite Operations.
• Perform TOSS operations, staff the console, and interface with customers.
• Ensure timely execution of daily activities while maintaining situational awareness across Control Centers.
• Utilize expertise in Satellite Operations and TTC infrastructure to ensure team success.
• Be available for 12-hour rotating shifts including weekends and holiday and, on-call support.
• Contribute to the development and implementation of training for junior controllers.
• Participate in daily shift briefings and facilitate Daily Operations Briefings.
• Stay current with personal training and development through scheduled training sessions.
• Assist with drift coordination and interference mitigation tasks.
• Manage Maintenance Calendar, range activities, scheduling, and troubleshoot range anomalies.
• Maintain a record of SatOps and TTC&M Network activities in the daily log.
• Provide feedback for documentation updates, policies, methodologies, and processes related to Satellite Operations.
• Perform Team Lead duties as assigned.

Your required experience/skills

• Minimum of a high school diploma
• At least 5-years of recent, relevant experience, in real-time ground operations with critical decision-making.
• Solid understanding of spacecraft subsystems and the supporting ground network infrastructure (TTC&M).
• Functional experience related to ground stations and equipment.
• Troubleshooting and issue resolution experience.
• Familiarity with ground control system procedures and syntax.
• Ability to review/update existing procedures and train technical team.
• Flexibility for limited travel to meet business needs.
• Availability for 12-hour shifts, weekends, holidays, and on-call duty.
• Proficiency in both GNS (Ground Network System) and EPOCH ground systems, Kratos MCS and COMPASS M&C systems.
• This role is subject to ITAR/EAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).

Your success in this role will look like:

• Strong English communication skills (both written and verbal).
• Collaborating with SMEs to identify and implement solutions that maximize resources.
• Multitasking under pressure and teamwork in stressful situations.
• Collaboration with diverse, multi-cultural teams.
• Independent decision-making based on current information.
• Prioritization, delegation, and organization.
• Positive attitude, drive for excellence, and support a team environment and possess a professional outgoing disposition.
• Ability to prioritize, multitask, delegate, and organize daily.

It would be nice if you had:

• Sound knowledge of spacecraft subsystems and spacecraft-supporting ground network TTC&M infrastructure.
• Experience assessing and identifying operational risk and recommending feasible courses of action.

How we support you:

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role.
Our D&I Commitment
We're committed to fostering a culture and environment of diversity, inclusion and respect - a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams - where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law .
While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.
Other Job Info:
These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
About Us As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled