Principal Service Design Manager

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone that works here, they'll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team.

Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 7 offices across the U.S., or remotely. We're building more than a tech company - we're building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.

Job Overview

As a Principal Service Design Manager, you will be responsible for evaluating current operational processes, designing solution, and implementing high impact strategic change initiatives. This will include identifying efficiency gaps and opportunities for innovation across departments. Once identified, you will be responsible for planning, executing, and reporting on those efficiency and innovation gains. You will be required to work in partnership with the teams across the business and influence others through change management. You will be expected to solve operational problems and drive process re-engineering and technological innovation. You will also partner with the Business Planning team to effectively report on forecasted and actual efficiencies gained.

Job Responsibilities

• Lead partner for cross-functional project teams, including planning, implement and managing large transformational programs and provide updates to high-level stakeholders.
• Own delivery of strategic projects and drive the work forward, facilitating workshops, and spurring a dialogue about opportunities for impactful innovation
• Articulate a vision for the work your team delivers, clarifying how each part fits together and sharpening content and messaging to organizational challenges.
• Simplify complex problems to a level that everyone understands.
• Lead prioritized internal initiatives to develop new offerings and evolve our methods and growing design community.
• Responsible for creating and presenting communication plans, needs assessments, end user acceptance, and training plans where applicable.
• Responsible for identifying, addressing and communicating change management efforts to stakeholders including executive leadership.
• Create effective working relationships with other groups and departments to support successful change management strategy and smooth handoff to business leaders for enterprise-wide strategic initiatives.
• Act as a mentor and coach to other Service Design teammates.
• Potentially lead a small team (1-4 professionals) in the Service Design function

Required Experience, Qualifications, and Skills

• Bachelor's Degree in Business, Technology, Engineering or similar field
• Minimum 8 years prior relevant experience with a minimum 4 years of experience in process design or related work
• Demonstrated experience leading a successful change management initiative
• Mastery of Microsoft applications
• Lean Six Sigma certification
• Demonstrated mastery of Visio and/or process mapping
• Proven track record of excellent project management skills
• Knowledge of Salesforce CRM
• Knowledge of professional services organization and product implementations
• Disciplined project management skills with a structured and methodical approach that allows your teams to explore and define unknown spaces
• Exceptional written and verbal communication skills, including facilitation
• Great attention to detail and ability to translate a big-picture view into clear strategic initiatives
• Creative thinking skills and experience designing new processes
• Strong relationship building and analytical skills
• Bachelor's degree or equivalent experience/certification required

Preferred Experience, Qualifications, and Skills

• PMP, PgMP or similar certification
• Leadership experience in a process engineering and/or program management function

Equal Employment Opportunity

AvidXchange is an equal opportunity employer.AvidXchange is committed to equal employment opportunity in accordance withapplicable federal, state, and local laws. AvidXchange will not discriminateagainst applicants for employment on any legally recognized basis. Thisincludes, but is not limited to veteran status, race, color, religion, sex,sexual orientation, gender identity, gender expression, national origin, ageand physical or mental disability.

Other details

• Job Family Customer Service and Operations
• Job Function Customer Relationship Management
• Pay Type Salary
• Employment Indicator Professional

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