We are seeking a highly experienced Principal ServiceNow Solution Architect to lead enterprise-level transformations and deliver world-class digital solutions. This role requires deep technical expertise strategic insight and strong client engagement skills. The ideal candidate holds a ServiceNow Certified Technical Architect (CTA) certification multiple Certified Implementation Specialist (CIS) credentials and fluency in Arabic and English.
Key Responsibilities:
· Lead the solution architecture and design for large-scale ServiceNow implementations across ITSM ITAM HRSD CSM and other modules.
· Collaborate with business leaders and technical teams to translate strategic objectives into effective ServiceNow solutions.
· Define architecture roadmaps governance standards and best practices for scalable platform performance.
· Oversee end-to-end solution delivery ensuring quality alignment and business value.
· Mentor and guide technical teams and architects to continuously elevate delivery standards.
· Partner with stakeholders to identify opportunities for automation and process optimization across the enterprise.
· Stay current with ServiceNow releases and innovations to proactively drive platform advancements.
· ServiceNow Certified Technical Architect (CTA) certification (mandatory).
· Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g. ITSM HRSD CSM ITAM SPM).
· Proven experience leading ServiceNow solution architecture for enterprise clients.
· 10+ years of ServiceNow experience including multiple full lifecycle implementations.
· Strong understanding of integration frameworks data modeling and security best practices.
· Fluent in Arabic and English with excellent communication and presentation skills.
· Based in or willing to relocate to Saudi Arabia.
· Experience in large-scale digital transformation programs in the Middle East.
· Familiarity with ITIL Agile and DevOps methodologies.
· Strong leadership skills with the ability to influence and engage at executive levels.