Principal Site Reliability Engineer

Your Impact on our Mission:

Zocdoc is looking for a Principal Site Reliability Engineer to help drive the reliability, resiliency, observability, availability, and scalability of our systems and services. You’ll be challenged to drive continuous improvements to uptime and performance for our patients and providers in a constantly evolving environment. You’ll work with and provide subject matter expertise for our AWS cloud-based environments, distributed systems, monolith, and microservices. We’re looking for someone who loves challenging the status quo and strives to make everything they touch easier, faster, and more robust.

You’ll enjoy this role if you are…

• Passionate about ensuring complex systems never skip a beat
• Pragmatic in your decision making day-to-day
• Motivated to learn new technologies, design patterns, and work in the cloud
• Comfortable with failures and outages and believe in blameless post-mortems
• Excited to work in a highly collaborative environment with diverse individuals
• Autonomous, individually accountable, and comfortable working in a remote environment
• A believer that diverse and inclusive teams and cultures are non-negotiable 

Your day to day is…

• Analyzing and decomposing complex distributed system challenges to drive sound design decisions targeted toward reliability, availability, scalability, and resiliency
• Supporting our large product engineering org with their scaling, performance, and uptime needs as well as helping diagnose and debug production related issues
• Monitoring and maintaining complex cloud-based infrastructure, systems, and services, and ensuring its uptime in order to enable millions of patients to get the care they need
• Automating and codifying our tooling, processes, and infrastructure to speed up development and make them repeatable and error-proof

• Analyzing and performance tuning systems, code, and networking for scaling and optimal operation
• Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself

You’ll be successful in this role if you have…     

• A Bachelor’s degree in Computer Science, Computer Engineering, or equivalent engineering experience
• 8+ years of progressive engineering experience in Site Reliability or adjacent disciplines (DevOps, Platform, Backend Engineering, etc.) 
• 5+ years of experience in deploying, managing, and supporting modern cloud-based environments and infrastructure like AWS/Azure/GCP, Docker, Kubernetes, IaC, etc.
• 4+ years of production on-call experience in a 24/7 cloud-based environment
• Exceptional troubleshooting, debugging, and diagnostic skills for cloud and web-based technologies using industry standard observability tooling and frameworks
• Experience with edge technologies such as load balancers, reverse proxies, web application firewalls, routing, etc.
• Deep understanding of web applications and ability to troubleshoot HTTP/HTTPS, TLS, DNS, TCP/IP, and similar protocols