Principal Site Reliability Engineer

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

Interested in joining our smart, fun, and talented team?

Fourth is actively seeking an experienced and pragmatic Principal SRE for our Sofia office to bolster our worldwide team headed out of London. We are progressing rapidly in developing automated, highly reliable, and zero-downtime infrastructure pipelines that are becoming the standard across our entire business – but now we want to accelerate this adoption.

About you

You will exhibit both strategic and tactical sensibilities. You are adept at mapping the bigger picture into smaller, yet valuable and achievable chunks. You have excellent written and verbal communication skills, allowing you to work effectively with our worldwide development teams and the SRE community to select the right patterns and practices. You understand the importance of standardisation of technology and practices and have experience of implementing these in a consistent and low-maintenance fashion. You believe useful and relevant documentation is an essential output of your work.

The role . . .

· Design and implement scalable, highly available, and resilient infrastructure solutions.

· Working with Product Owners and development teams to elicit and define the needs and requirements for products being migrated to cloud.

· Innovate and enhance tooling for monitoring, alerting, incident management, and automation.

· Develop and maintain comprehensive documentation for infrastructure and processes, ensuring compliance with industry standards.

· Actively participate in incident management, driving rapid recovery, root cause analysis, and continuous improvement.

· Identify and implement strategies to future-proof infrastructure for growth and increased demand.

· Assist in the career development of colleagues, acting as a role model and encouraging best practice.

The ideal candidate . . .

· Bachelor’s degree in computer science, Engineering, or a related field.

· 7+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or a similar role, with experience mentoring others.

· Proven track record of designing, implementing, and managing large-scale, highly available, and scalable infrastructure.

· Relevant and recent experience with our main tech stack: Terraform, Configuration Management (Chef ideally, but will consider Ansible or Puppet), Kubernetes (cloud based), Docker (Kubernetes or AWS ECS Fargate)

· Extensive cloud experience (ideally Azure and AWS)

· Programming, scripting skills and OOP principles in general

· Strong analytical and problem-solving skills.

· Outstanding communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

· Ability to work in a fast-paced, dynamic environment, managing multiple priorities.

· Experience of working in Agile or Kanban

· A natural and positive team player.

Benefits and Culture:

• 25+ days off, as well as birthday day off and 4 charity days off per year

• Personal career development plan, learning paths and mentorship

• Flexible start and end of the working day and hybrid working mode, including a combination remote and in the office

• Team-centric atmosphere

• Encouraging healthy lifestyle and work-life balance including supplemental health insurance

• New parents bonus scheme

*Only short-listed candidates will be contacted.

All personal data provided by you in your application will be processed by Fourth Bulgaria EOOD, UIC 203576042, solely for our recruitment purposes. If you do not provide your personal data, Fourth Bulgaria EOOD will not be able to review your application. Fourth Bulgaria will transfer your personal data only within its corporate group and to companies which provide recruitment support to Fourth Bulgaria. Fourth Bulgaria will ensure you can exercise your rights to access, correction and erasure of your personal data. More information on Fourth Bulgaria’s privacy policy for job candidates is available here and by applying you confirm that you have read it.