Principal Software Engineer – Full Stack

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Principal Software Engineer – Full Stack

We are looking for a Principal Software Engineer - Full Stack (Node and Angular/Vue), to join the development team responsible for the UI and services supporting the Journey Management product in the Genesys Cloud.

Major Responsibilities/Activities:

• Design and implement major changes and new features using Node, Angular and Vue.

• Develop and deploy highly available, fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of Genesys Cloud.

• Work with development partners to shape the architecture, design, and implementation of new and existing systems to enhance their reliability, performance, efficiency, and scalability.

• Leverage AWS technologies for the delivery of solutions is a must.

• Work as part of a cross-functional Agile development team.

• Actively review code and provide peer feedback.

• Collaborate with engineering teams to identify and resolve pain points as well as evangelize best practices.

• Troubleshoot production issues and come up with solutions as required.

About You:

• Experience developing applications using Typescript (Node, Angular, Vue)

• Experience working with AWS services, such as Lambda, Dynamo, SQS.

• Experience working with CI/CD pipelines.

• Good to have experience on embedded UI applications.

• Ability to rapidly learn new software, frameworks, open-source tools, and development languages.

• 8+ years of software development experience with experience working with UI frameworks

• Bachelor’s degree in Computer Science or related work experience.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.