Principal Software Support Engineer

About Boomi and What Makes Us Special

Are you ready to work on world-changing technologies?  Today, organizations need to move with increased agility and insight to grow and thrive. Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a leader for eight years in a row in the Gartner Enterprise iPaaS Magic Quadrant, and recently recognized by Inc. Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes.  

Boomi provides the foundation on which businesses can evolve and innovate. We help organizations connect everything and engage everywhere across any channel, device, or platform. More than 18,000 organizations are using Boomi to run better, faster, and smarter.

Working at Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big. If you are passionate about solving hard problems, enjoy working with world-class people, and developing cutting-edge technology, we want to talk to you.

What you'll do:

• Manage complex customer issues and share your technical expertise to ensure timely, accurate solutions
• Utilize  chat, phone, email, and, Boomi’s Support Portal to engage with our customers to troubleshoot and resolve complex issues with Boomi’s IPaaS solutions 
• Work closely with other members of the Product Support Organization, Customer Engineering, Customer Success, and with internal Business Operations Teams to prioritize work and drive problem resolution while effectively managing customer expectations
• Use patience and empathy to effectively manage customer expectations, set priorities, and communicate complex technical issues across a wide audience with technical and non-technical backgrounds

*Work hours: 9am - 5pm PT / 12pm - 8pm ET (Monday - Friday); on-call rotations

The Experience you bring:

• 3+ years customer facing experience, troubleshooting complex customer issues
• Ability to explain technical details to both technical and non-technical audiences
• Able to show patience, empathy, and compassion 
• Passion for problem solving, continuous learning, and staying up to date on new technology and trends
• Able to work in a fast-paced environment, quickly adapt to changing priorities, and work across organizations 
• Able to work a shift of 12-8 EST
• Ability to work an on-call rotation
• Kubernetes, Docker

Bonus points if you have: 

• Practical experience installing, administering, and troubleshooting software applications running on the Cloud
• Experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
• Knowledge of and practical experience working with software applications running on Linux and Windows
• Fundamental understanding of JVMs
• Practical understanding of basic networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL,
• TCP/IP, S/FTP
• Preferred experience with programming and scripting languages
• Java, Java Script, React, Groovy
• Preferred experience administrating
• Netsuite, Salesforce, Hadoop, Relational and NoSQL Databases
• Preferred experience with Orchestration and Containerization

At Boomi we show up for each other with empathy, compassion, and purpose because, at Boomi, we win as one––that’s why we strive to integrate more diverse voices for a stronger and smarter team.

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages.

Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.