Principal Support Engineer (L3, Edge Cloud)

Company Description

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast reliable and secure. At Gcore you’ll help design and deliver that foundation for an AI-driven world.

We’re a global provider of infrastructure and software solutions for AI cloud network and security powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations 50+ cloud regions and thousands of GPUs your work here can reach users and businesses across the globe.

You’ll collaborate with leading technology partners such as Intel NVIDIA Dell and Equinix and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI anywhere anytime.

Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.

We are currently looking for a Principal Support Engineer (L3 Edge Cloud).

Job Description

What You’ll Do

• Act as the final escalation point for complex technical issues related to Cloud infrastructure and services.

• Investigate diagnose and resolve advanced incidents involving compute storage networking and virtualization.

• Analyze logs metrics and configurations to identify root causes and implement effective fixes.

• Own high-severity incidents and coordinate resolution with Engineering DevOps SRE and Operations teams.

• Contribute to root cause analysis (RCA) and preventive action plans.

• Support deployment upgrades and maintenance of production Cloud environments.

• Collaborate with Product and Engineering teams to reproduce issues and validate fixes.

• Mentor and support L1 and L2 Support Engineers.

• Create and maintain runbooks SOPs and technical documentation.

Qualifications

What We’re Looking For

• 5+ years of experience in Cloud infrastructure support system administration or technical operations.

• Strong understanding of Cloud technologies:

• Compute (VMs Containers Kubernetes)

• Networking (VPCs load balancers routing DNS firewalls)

• Storage (object block databases)

• Security (IAM encryption best practices)

• Hands-on experience with Linux/Unix systems.

• Experience with at least one major Cloud platform (AWS Azure GCP OpenStack VMware Cloud).

• Familiarity with monitoring and logging tools (Prometheus Grafana ELK Splunk).

• Strong analytical and problem-solving skills.

• English level B2 or higher.

Nice to have

• Automation and scripting (Python Bash PowerShell).

• CI/CD pipelines and infrastructure-as-code (Terraform Ansible).

• Cloud certifications (AWS Azure GCP).

• Knowledge of ITIL incident and problem management. Working hours are Monday to Friday 9:00 am to 6 pm with the expectation of availability during critical incidents outside regular hours.

Additional Information

Benefits

At Gcore we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth well-being and life beyond work:

• Competitive compensation

• Flexible working hours and hybrid or remote options depending on your role

• Work from anywhere in the world for up to 45 days per year

• Private medical insurance for you and your family*

• Extra paid vacation and sick leave days*

• Support for life’s important moments and celebrations

• Language courses to help you connect and grow

• Modern welcoming offices with snacks drinks and entertainment*

• Team sports and social activities*

*Benefits may vary depending on your location.

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race color religion sex sexual orientation age gender identity gender expression national origin disability or any other legally protected characteristics.