Principal Technical Engineer

Country:

United States of America

Location:

CADMN: FS Kidde Detector 6901 West 110th Street, Minneapolis, MN, 55438 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

This position is for a Master Field Technician in Aftermarket and Service who is under minimal supervision and works more independently. Conducts and/or oversees equipment inspection and repair activities on a regular basis to ensure proper functioning. Responsible for on-site preventative maintenance, routine repair, and calibration after installation. Solves highly complex problems and serves as a resource on varied tasks.

Key Responsibilities:

• Performs on-site field service directly to customers regarding installing, updating, operating, maintaining, repairing and removing of equipment to meet customer requirements on highly complex issues
• Supervises Installs, tests, services and repairs complex equipment to conform with company operating specifications and customer requirements.
• Performs on-site preventative maintenance, routine repair, and calibration after installation.
• Conducts and/or oversees equipment inspection and repair activities on a regular basis to ensure proper functioning.
• Conducts and/or oversees the maintenance and analysis of equipment logs to determine equipment repair needs and required repair methods.

Required Qualifications:

• High School Diploma or GED
• 5+ years of Technical Support/Call Center experience
• 5+ years of Customer Facing experience
• 5+ years of customer training experience

Preferred Qualifications:

• 3+ years' experience in lead type of role
• 3+ years' experience working in a customer support environment
• 3+ years' experience within the IFPS industry
• Clear and concise ability to explain fundamental of use of Det-Tronics product lines to new users
• Experience managing direct reports in the technical service environment
• Extraordinary interpersonal skills and customer focus
• Experience with Salesforce, JDE and other CRM tools
• Comprehensive knowledge of MS Office software applications (Word, Excel, PowerPoint, Outlook)
• High attention to detail
• Team oriented and ability to work in a dynamic environment

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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