Principal Technical Support Engineer

Company Description

 insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management. We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization. Our best-in-class solutions provide customers with increased productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Job Description

Work Timings:

• Rotational Shift between (Morning - 6:00 AM to 3:00 PM, Afternoon - 2:00 PM to 11:00 PM, Night - 9:00 PM to 6:00 AM) IST

Responsibilities

As our new Customer Support Representative, you will:

Provide technical and product support to the US customer base via telephone, web conferencing and e-mail;

Facilitate successful resolution of customer issues by troubleshooting, testing, documenting and communicating those issues to all relevant people;

Contribute to the development and on-going improvements of our on-line help system and product portal;

Log cases and provide customer information to internal development team;

Contribute to the overall development of our products with your ideas, suggestions and creative input;

Demonstrate ownership of customer base by establishing strong relationships and providing guidance whenever needed or warranted.

Additionally, you will:

Provide support to Services team on all aspects of the install, configuration and deployment of our software;

Qualifications

Qualifications/ Requirements

Experience of 11 - 15 years in IT Systems administration:
· Advanced level experience in deploying and managing Servers on Linux and Windows platforms.
Experience in DevOps Processes:
· Experience in building, deployment, maintaining/managing IT infrastructure.
· Advising regarding the best tools and technologies to meet the IT infrastructure needs.
· Knowledge of Cloud platforms (AWS, MS Azure, Google Cloud Platform-GCP), OS Administration, scripting (Linux Shell scripting) & SQL.
Experience in Database Management:
· Must have experience in deploying and managing PostgreSQL & Actian Vector databases.
· Perform DB health checks, performance tuning, database optimizations etc.
· Experience in backup, restore & recovery processes.
· Experience in database upgrades & migrations to Cloud platforms.
Experience in Virtualization Technologies:
· Experience in Server Virtualization technologies like VMware, Windows Server
Virtualization (Hyper-V), Red Hat/Oracle Virtualization and deployment of VM
servers.

Experience in Containerized/Orchestrated Infrastructure:
· Experience in deploying and managing Docker Containers for Microservices in Microservices architecture.

Experience in Configuration Management Systems:
· Experience in Systems configuration management on Windows, Linux & Cloud (AWS, Azure, OCI, GCP) platforms.

Nice to have Skills/Experience:
· ERP Systems – Oracle EBS, Oracle JDE (World and Enterprise 1)
· Database Integration & Replication Solutions like Qlik(Attunity) Replicate, HVR, Actian DataConnect etc.
· Micro-services & Application Services.
· Oracle, MS SQL Server & IBM DB2 RDBMS."

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.