Principal User Experience Designer - CDH - Remote

Responsibilities

At Mayo Clinic, we put the needs of the patient first in all that we do. It's a commitment that has propelled our organization into exciting futures. Now, we are building a new Center for Digital Health that aims to produce a state of the art integrated digital system. We want digital healthcare that's more accessible, scalable, and sustainable, and the unparalleled digital experience that we know is possible.

The User Experience (UX) Designer analyzes, plans and sequences the interactions that a person has with software or application over time. Working with research insights from the Human-centered design process, the UX Designer listens to the needs of our users - consumers, patients, and physicians and responds with design solution that delivers against our key criteria for good design at Mayo Clinic: easy, clear, useful, pleasing.

• Analyzes research findings and recommendations to plan and deliver Use Cases, User Journeys, User Flow Diagrams, Navigation Structures and Information Architecture in order to optimize the User Experience of our digital properties.
• In partnership with Product and Engineering team, shape products that advocate for user needs, delivers on business requirements, and contributes to a best-in-class seamless user experience throughout product discovery and development.
• Designs for browsers, responsive web, native apps, smart watches, kiosks, web-connected health monitoring devices and other consumer and health interfaces and systems.
• Creates and delivers Storyboards, Wireframes, Interface Modules and Pages, Prototypes and Design Specifications.
• Evaluates designs according to project specific and enterprise standard metrics. Understands and designs to meet WCAG 2.0 AA Accessibility Standard.
• Collaborates with the Experience Design team to maintain, grow, implement and refine Mayo Clinic's Digital Design Language.
• Facilitate Design Workshops and synthesizes divergent ideas into a cohesive Design Proposals.
• Provides oversight of vendors that assist with Experience Design scope of work.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Qualifications

Bachelors Degree in Design, User Experience, Interactive Design, Design and Technology, Graphic Design, Media Arts or related field. Masters Degree preferred.

11-15 years of experience in Design with demonstrated impact. Understanding of the Human Centered Design (HCD) process. Working knowledge of current User Experience methods.

Additional Qualifications

Excellent visual communication skills, and refined ability to clarify complex problems. Excellent interpersonal and communication skills, including confident presentation skills. Excellent ability to design on behalf of people with serious and complex medical conditions. Self-motivated and excellent organizational skills to lead critical projects. Keeps up with Design industry knowledge and brings to bear on operations. Brings innovation in process or methods to the Experience Design section. Mentors Experience Designers in their work. Demonstrates knowledge of the ethics and professionalism in Design. Good understanding of the security / sensitivity around patient medical data. Experience working with Accessibility concerns for Digital products. End-to-end knowledge of all stages of User Experience Design (Sketching, Prototyping, Iteration, Refinement and Evaluation). Understands, organizes and directs the work of the Experience Designers. Is active in the Experience Design industry at large, and brings new knowledge to Mayo Clinic. Teaches and advocate for the HCD Process at Product leadership levels. Communicates persuasively about the value of the discipline. Models exemplary work and professionalism as a non-managing leader in the XD unit. Strong perspective on accessibility and how to infuse accessibility in all facets of the product development process.

Site Description

Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The "River City by the Sea" has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!

Why Mayo Clinic?

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.