Principal, Workplace Solutions

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

Using expert-level experience, this position is a technical expert involved in troubleshooting, identifying, solutioning, and proof of concepts to solve difficult workplace technology issues. In conjunction with the Sr Director of Client computing and Architecture, this role will contribute, and potentially drive the strategy and standards of Early Warning client computing, workplace and collaboration platforms and ensures excellence of installation and administration. This role is hands-on, working with other individuals and teams to provide support to trouble-shoot and solution critical cross-platform issues that impact effective user experience, alignment to Enterprise Infrastructure, Security, and sustainability of solutions.

Essential Functions

• Identify and solve for the most impactful issues in the organization and partner with other organization teams to create both short-term and long-term solutions.
• Provides continuous improvement in the operational processes by introducing more innovation and automation.
• Collaborate with team members and leadership to execute strategic goals and objectives. Partner in defining longer term plans, priorities, and goals.
• Identify opportunities to improve efficiencies, streamline process and implement best practices.
• Work with peers and other departments in the architecture, infrastructure, and security groups in defining roadmaps, setting goals, and providing updates.
• Engage actively across IT as an expert technical resource, mentor, and principal advisor
• Research, implement and maintain new technology that provides value to department and company.
• Work closely with management to ensure that quality, budgetary, and regulatory requirements are being successfully monitored and met across the Client Computing team.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's degree in Computer Information Systems/Computer Science
• Minimum 10 years' progressive direct or related experience
• Proven relevant industry experience and a proven track record of expertise in the management of end user technology with a demonstrated progression of responsibilities.
• Demonstrated ability to lead through influencing and facilitating cross-functional teaming to realize outcomes.
• Excellent written and verbal communication skills with an ability to communicate at all levels of the organization.
• Hand-on experience troubleshooting and management with Windows and OS environments
• Background and drug screen

Preferred Qualifications

• Additional related education and/or experience preferred.
• Competency in a wide range of desktop technologies including , but not limited to: MS Windows, Apple OS, Active Directory, User and Group Management, and MS Office suite.
• Experience with collaboration tools such as Zoom and MS Teams

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 15 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.