Principle Process Executive

Management Level

H

Role Title

Principle Process Executive

Area

Equiniti India – Operations

Reports to

Team Leader

Job Level – H

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQ’s purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. Dual

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base.

Business Function

An exciting opportunity has arisen to join UK Shareholder Services, and the expanding Email Broadcast Team. We are looking for an enthusiastic and focussed individual, who would enjoy managing a technical role that also requires applying and monitoring significant attention to detail.

Role Summary

The job holder will be required to issue bulk email communications on behalf of our clients and involves liaison with various key stakeholders across the EQ business, including Meeting Management, Employee Services and Corporate Actions ensuring a quality service is delivered to defined deadlines. All aspects of this role are very visible to our clients and their shareholders so attention to detail whilst working under pressure is essential.

This role will actively support UK Shareholder Services to deliver client tasks, new client on-boarding and other client shareholder communications.  Tasks must be delivered to the highest quality to both internal and external customers. Good communication, stakeholder management and tenacity are three key qualities as well as the ability to manage multiple tasks concurrently.

Core duties & responsibilities:

• Driving and working as part of a team, using HTML coding and formatting 
• Planning, organisation and prioritisation of tasks
• Ensuring the Team and all associated parties are kept up to date on progress on scheduled tasks, with any issues immediately escalated
• Liaising with various areas of EQ and 3rd party providers regarding mailing content and format requirements
• Completing daily/monthly statistics and performance dashboards to monitor business demands
• Providing subject matter expert support for internal customers

Skills required:

• Technical proficiency (HTML preferred but not essential as training provided) and Microsoft software.
• Service and quality focused
• Good communication skills (written and verbal)
• Decision making and problem solving
• Leadership, collaboration and team working
• Flexibility, Building relationships
• Continuous improvement
• Attention to detail and recognising problems
• Quick to learn, Motivation and maintaining focus

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 2 way transport provided
• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.