Print & Financial Services Specialist

Ability to comprehend Data Dictionaries, file structures and file formats 

Complete understanding of the Waystar solutions and how the solutions can be applied to the clients business practices 

Direct and manage multiple client projects and facilitate to a timely resolution of project  

When serving as a project resource, the Specialist is responsible to serve as a liaison between the vendor and Primary Project Manager 

Proactively manage changes in project scope and devise contingency plans for these changes 

Identify and timely resolution of service disruption to the satisfaction of all parties involved 

Appropriately escalate incidents that compromise project deliverable to the appropriate personnel 

Timely execution of task and project deliverables 

With projects where the Specialist is the primary point of contact with the client (serving the role of Project Manager) 

Define project scope, goals and deliverables that support operational business goals  

Effectively communicate project expectations with client, project team members and all involved parties 

Set and continually manage project expectations with client and project team members  

Plan and schedule project timelines and milestones using operational appropriate tools 

Meet project financial objectives to comply with estimated project revenue 

Demonstrate effective written and verbal communication skills  

Ability to effectively prioritize and execute tasks in a high-pressure environment  

Vendor relations skills would be a strongly preferred 

Consistently reliable and account for ones actions 

Client and colleague relationship management skills 

Verification (quality control) of new merchant accounts 

Work to achieve and maintain positive working relationships and fluid communication among team members and with other departments 

Remain flexible and willing to assist the customer, by working with our vendors and partners to accommodate changes or special requests whenever possible 

Perform other tasks and special projects as assigned by the Financial Services Implementation Manager  

Perform other duties and /or projects as assigned by management within the area of responsibility and control 

Travel may be required