Print Client Relationship Rep

Are you passionate about helping customers? Would you like the chance to bring your account management, sales, and retention experience to a market leading, world class company? We're looking for experienced client representatives to join our Print Client Relationship team in Eagan, MN.

The Client Relationship Rep- Print manages existing print contract change requests in their territory and works with customers, sales reps, and business partners to resolve account inquiries and disputes. This position supports the efforts of the Legal Print organization within Thomson Reuters. Your success is measured by achieving revenue growth and retention targets as well as achieving high customer and employee satisfaction scores.

If you want to be a part of a high performing sales organization and have an immediate impact, apply today!

About the Role

In this opportunity as a Client Relationship Rep - Print you will:

• Drive Results: Individually achieve monthly retention goals through new contracts and renewals in your territory while consistently providing a Thomson Reuters branded, superior customer experience.
• Resolution: Resolve customer inquiries received via phone, mail, or email in an accurate and timely manner.
• Sales and Retention Process: Leverage the sales and retention process to manage opportunities and bridge the gap between sales and customers to offer solutions and positively impact our customers' experience.
• Relationship Management: Actively contribute to and work responsibly in a team environment, including collaborating with fellow team members and key internal partners to both resolve customer needs and improve customer touchpoints.
• Product Proposition: Cultivate, maintain, and engage customers in our products to promote usage, retention and revenue growth objectives across print and eBooks.
• Reporting: Gather and log all call information, orders, and case activity within Service Cloud/Salesforce, Thomson Reuters CRM system, correctly and accurately; ensuring proper policy guidelines are met appropriately.
• Customer and Market Intelligence: Provide feedback to Thomson Reuters for internal business decisions and positions; Demonstrating an openness to change behavior in response to new insights and situations.

About You

You're a fit for the role of Client Relationship Rep - Print if you possess:

• Bachelor's degree strongly preferred; specifically, in business, sales or related fields
• Excellent verbal and written communication skills
• Highly organized with time management, strategic thinking, problem solving, escalation, and analytical skills
• Professional attitude and strong service orientation
• Ability to embrace change and manage multiple workstreams
• Customer centric, professional, and high integrity in sales process
• Proficient in Microsoft Office applications including Excel and Outlook
• SAP and SFDC knowledge a plus

What's in it For You?

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• Compensation: Base salary and a variable compensation that is directly related to your success

#LI-D2E

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Protect yourself from fraudulent job postings click here to know more.

More information about Thomson Reuters can be found on https://thomsonreuters.com.