Priority Support Specialist

At ClickUp, customer service is our #1 Core Value. Our goal is to provide them with not only the best customer service in the industry, but to also position them to maximize the use of the platform and therefore make their productivity soar.

As a Priority Support Specialist you'll have the opportunity to partner closely with some of our largest users and build an understanding of their business in order to provide white-glove support through email and zoom. You'll work with many teams at ClickUp to both debug issues our users face and represent their needs across the company.

Additionally, you will work in a revenue generating vertical of support. Managing a book of accounts assisting them in hands on workspace configuration, workflow validation, escalated support, and more. You will implement solutions that enable customers to unlock the value of their ClickUp investment while showcasing ROI and driving renewals.

The Role:

• Build a deep knowledge of the ClickUp product to provide contextualized support to strategic Enterprise users.

• Scope, validate, and optimize client workflows in order to enable adoption of the platform and drive renewals of both the product and the service.

• Participate in customer calls, document meetings, and record current state customer processes.

• Collaborate with cross-functional teams to escalate and resolve complex technical challenges when necessary.

• Provide support for customer inquiries via email and Zoom.

• Act as product expert and maintain a strong understanding of the ClickUp platform's functionality and capabilities.

• Provide exceptional customer service and build strong, long-lasting relationships.

• Partner with our sales and success teams to identify upsell opportunities.

Qualifications:

• 3+ years prior experience in a consulting role, preferably with mid-market or enterprise customers.

• Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.

• Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.

• Exceptional ability to establish and cultivate relationships with clients across all levels of the organization.

• Excellent problem-solving and troubleshooting skills.

• Outstanding written and verbal communication skills.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• Self-motivated, proactive, and able to work independently.

• Proficiency in English, as well as Spanish or Portuguese

Desirable:

• An existing familiarity with the ClickUp product.

• Preferred experience in SaaS PPM software or collaborative work management (CWM).

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