Privacy Operations Specialist

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!

The Privacy Operations team is responsible for handling complex support inquiries related to global data privacy regulations. 

We're looking for a Privacy Operations Specialist to join the Privacy Ops team!

What you’ll do:

• Use data to drive privacy-centric innovation and give voice to user-impacting concerns.

• Deliver key projects within the Privacy Operations roadmap; including refining an execution plan, measuring progress, and presenting results to stakeholders throughout project lifespan

• Create and document process and policies in adherence with Snap’s brand, values, and privacy policies

• Respond to Snapchatter’s questions in an efficient and accurate manner

• Collaborate with the Privacy Legal, Customer Operations, and Engineering teams to answer privacy questions from Snapchatters

• Facilitate onboarding and refine training materials for new team members

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills

• Ability to detect and handle escalations of a sensitive and urgent nature

• Understanding of global data privacy regulations (such as GDPR, CPRA, COPPA, etc.)

• Strong attention to detail and investigative skills

• Ability to prioritize tasks and work independently with minimal oversight

• Ability to focus and thrive in a dynamic work environment

Minimum Qualifications:

• Bachelor’s degree or equivalent years of experience

• Flexible work hours: full-time and weekends as needed

Preferred Qualifications:

• Experience collaborating with internal and external cross-function stakeholders at all levels of the company

• High level of judgment and ability to solve ambiguous problems; both independently and with peers

• Developed perspective on prominent trends and issues in the online safety world

• A passion for Snapchat, data privacy, and online safety

• Experience providing high quality, specialized support to users; preferably including data privacy or compliance issues

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).

If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy. 

For CA based applicants: 

• The hourly rate for this position is $37.50/hour

• This position is eligible for a discretionary performance-based bonus

• This position is eligible for equity in the form of RSUs

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!