Pro Operations Manager

Overview

The primary responsibility of the Pro Operations Manager is to support all operations, sales associates and operational functions including order processing, estimating, purchasing, logistics, people management and development, and customer service.

Responsibilities 

• Responsible for the ordering and inventory management for all Pro orders
• Oversee all operations ensuring all necessary supplies and materials needed to complete jobs are ordered
• Managing order status through each stage
• Review all jobs with Sales Team, Design Team, and Scheduling Team to verify correct amount of material and manpower to execute the job
• Review, document and/or design processes within the business to ensure high performance in service and financial soundness
• Maintain excellent relationships with customers and functional business units inside the business to ensure success
• All other job duties as assigned

Qualifications

• Minimum of five years related experience and/or training; or equivalent combination of education and experience
• P&L responsibility
• Successful history in managing branch operations
• Knowledge of the construction industry
• Experience with ERP accounting systems a plus
• Proven history as a team leader
• Strong written and verbal communication skills
• Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates and co-workers
• Proactively identify, analyze, address, and resolve problem areas, conflicts, and issues
• Exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions
• Strong organizational skills to insure adequate tracking systems are utilized to maintain and track all required information associated with the ordering and production process
• Working knowledge of internet, inventory, project management, spreadsheet and word process software and order processing systems