Pro Services Program Support Consultant

Lowe’s

Pro Services Program Support Consultant

Reposted 8 Hours Ago

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Mooresville NC USA

Hybrid

Senior level

Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development

Curiosity wanted. Innovation required.

The Role

The Manager ProServices will enhance services processes by improving workflows resolving escalated technical issues and supporting key initiatives in the Services organization.

Summary Generated by Built In

Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk grab a bite (or a cup of coffee) work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The Pro Services Program Support Consultant will support installation process improvement efforts maintain close coordination with ongoing initiatives and projects on behalf of the Services team and communicate with cross-functional stakeholders. The Pro Services Program Support Consultant will research track and inform on projects/initiatives they are supporting. The Pro Services Program Support Consultant will also assist in executional activities resolving production issues and act as a project resource for upcoming initiatives.
What You Will Do

Collaborate with business stakeholders product management and technology teams to identify program and process improvements that will enhance and add value to the overall processes associated with the Services model.
Resolves daily support issues that are technical in nature which have been escalated to them from Services leadership or the Tech Help Desk
Focuses on improving the workflows associated with order management and post-purchase processes supporting Services to resolve process gaps or executional issues that are occurring
Responsible for supporting key Initiatives of the Services organization that involve the post-purchase workflows and processes.
Provides input on the future tech roadmap for Services post-purchase processes

Minimum Qualifications

Bachelor's degree in business marketing communications merchandising or related field or equivalent years of experience in lieu of education requirement if applicable
5-6 years of relevant work experience in sales service systems and or system processes.
Experience in omni-channel retail operations/support project management product management business analysis program management or product marketing

Where You'll Be

Associates are required to relocate to the Charlotte/Mooresville NC region to foster collaboration and support.
The ideal candidate must be willing to work in the office at our Mooresville NC location 5 days per week.
Most business meetings are planned around the Eastern time zone

About Lowe's
Lowe's Companies Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300000 associates and operates over 1750 home improvement stores 540 branches and 120 distribution centers. Based in Mooresville N.C. Lowe's supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.

Skills Required

Bachelor's degree in business marketing communications merchandising or related field
5-6 years of relevant work experience in sales service systems and or system processes
Experience in omni-channel retail operations/support project management product management business analysis program management or product marketing

What the Team is Saying

Lowe’s Compensation & Benefits Highlights

Inclusive Benefits Coverage—Medical dental and vision plans are available to regular full‑time and part‑time associates with mental‑health resources also offered. Regular part‑time associates can also participate in the 401(k) with company match shortly after hire.
Retirement Support—A 401(k) with company match up to 4.25% when associates contribute 6% is available with eligibility beginning shortly after employment. This supports long‑term savings across a broad set of roles and statuses.
Parental & Family Support—Up to 10 weeks paid maternity leave and 4 weeks paid parental leave are provided for eligible full‑time associates alongside adoption assistance and fertility coverage. These offerings encompass both leave and family‑building support.

Learn more about Lowe’s's Compensation & Benefits →

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The Company

HQ: Mooresville NC

300000 Employees

Year Founded: 1921

What We Do

It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger which is why our leaders build cultures of recognition and inclusion. You are heard and your curiosities are celebrated and championed here.

Why Work With Us

We have built a space where the curious can move freely. Up in title up in skills to the side with teams or back to try something completely new. We help you find your path — because when you win we all win.