Pro Success Specialist

Ready to be a Titan?
You will become an important member of the Pro Product Excellence team, influencing the company's continued success, and helping shape the future of the service industry. You will actively manage and develop a portfolio of residential and commercial service companies, playing a key role in ensuring company revenue and customer success.
What you’ll do:

• Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.

• Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.

• Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.

• Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.

• Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.

• Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.

• Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.

What you’ll need:

• 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as an Account and/or Success Manager, or similar role.

• BA/BS degree preferred.

• Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.

• Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.

• Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.

• Intermediate level understanding of value drivers in recurring revenue business models

Working Hours: 4pm-1am AMT

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.