Problem Resolution and Change Request Management Coordinator

Req ID 43712 | CAT1 Washington, United States

The Problem Resolution and Change Request Management Coordinator (PRCRC) acts in a supportive and operational manner in the Problem Resolution Management and the Change Request Management processes. Both internal and customer-specific problems and change requests are coordinated and monitored. The PRCRC also participates in problem-solving management meetings and change control board meetings with the Project Team.

Responsibilities

• Analyzing problems and changes with regard to technical content, implementation, deadlines to assist with prioritization and assignment.
• Escalation of problems and changes that are not analyzed or resolved in time.
• Tracking (including subsystem) all problems and changes until completion and checking for completeness.
• Identifying anomalies and integrating them into the processes through process improvement.
• Conducting problem and change request tracking sessions.
• Conducting reviews.
• Providing metrics regarding to the status of the problems and change request items.
• Participate in strategic planning with regards to program development and deliverables.
• Assist with delivery planning and monitoring of delivery status based on analysis of problems and changes.

Qualifications

• Associate's degree and 1+ years of related experience.
• Knowledge of automotive security (e.g. ISO/SAE 21434)
• Knowledge of functional safety (e.g. ISO 26262, IEC 61508)
• Knowledge of quality standard (e.g. IATF 16949, Automotive SPICE)
• Knowledge in system, hardware and/or software engineering
• Knowledge and experience of review methods and performing reviews
• Knowledge and experience of applying tools regarding
  • problem resolution, change request management, and configuration management
  • metrics generation
• Good moderation and communication skills

Be part of our ZF team as Problem Resolution and Change Request Management Coordinator and apply now!

DIVERSITY COMMITMENT:
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

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Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Nearest Major Market: Detroit
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