Process Analyst

Flexport is seeking a bright and dedicated Process Analyst to join our People Tech and Employee Experience team. You will play a critical role partnering with People, Finance, IT and Business Leaders to drive progress within programs and processes critical to building our employee experience and managing our workforce. As a Process Analyst, you will be responsible for analyzing, designing, and implementing People processes and systems that improve our efficiency, effectiveness, and compliance. You should have a strong understanding of HR practices and regulations, process engineering methodologies, and project management.

If you exude passion, creativity, and customer obsession - you’ll thrive here. You will have an unprecedented opportunity to build our people processes to allow Flexport to rapidly and efficiently scale.

You will: 

• Deep-dive into data, assess processes end-to-end, identify root cause defects to optimize performance. 
• Partner with leaders and business process owners to understand requirements, ensure ongoing alignment, and drive enterprise-wide solutions over a multi-year timeframe. Ensure solutions are scalable, repeatable, and effective.
• Design, audit, and continuously improve process maps, workflows, and procedures to guide HR process implementation and automation.
• Architect, document, and operationalize processes across a wide range of People functions involving various tech platforms, decision points, and dependencies.
• Develop, monitor, and report out on performance metrics that track effectiveness; leverage data to prioritize future opportunities.
• Provide training and support to staff on new procedures and systems.
• Geek out on People processes.

You should have:

• 3-5 years of experience as an HR Analyst, Process Analyst, Process Engineer, or similar role.
• Proven experience applying business process redesign principles and process engineering methodologies, such as Lean or Six Sigma.
• Self-starter mentality, with the desire to tackle complex operational challenges.
• Strong project management skills, including the ability to prioritize, plan, and execute multiple projects simultaneously.
• Relentlessly data-driven and highly data literate; experience developing and leveraging KPIs to identify process improvement opportunities and drive decision making.
• Excellent communication, interpersonal, and organizational skills, with the ability to present complex ideas to technical and non-technical audiences.
• Knowledge of HR processes, policies, and regulations.
• Knowledge of HR systems and technologies, such as HRIS and ATS.

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.