Process Analyst

Blue Rose Consulting is seeking a Process Analyst to support our work with a federal client in Washington, DC. This is a Hybrid role and is open to U.S. Citizens ONLY. 
Successful candidates will be required to have an Active Secret Security clearance.
In this role you will:

• Provide Information Technology Governance Support to the Department of State (DOS), Bureau of Consular Affairs (CA), Office of Consular Systems and Technology (CST)
• Make recommendations for process improvements and develop target-state process designs, develop implementation plans/roadmaps, and continually revise and report on process efficiencies and redundancies
• Develop and deliver updated process, policy and procedures documents
• Support CST's Annual Statement of Assurance process documentation requirements
• Conduct and document process evaluations against established performance metrics, recommend corrective actions, and conduct lessons-learned sessions
• Support the Government in monitoring project teams for adherence to policies and procedures.
• Perform all other Process Improvement activities as directed by the COR/GTM
• Review CST's current Knowledge Management processes and Systems, including SharePoint, as well as review existing knowledge management documentation with the view to making improvements
• Recommend improvements to CST's Knowledge Management systems
• Develop and administer automated workflows and manage related repositories
• Facilitate lessons learned sessions and document lessons learned for distribution and storage and identify recommendations for further process improvement based on lessons learned;
• Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
• Collect and document of business requirements for project and process improvement/automation efforts
• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
• Evaluate business operations, workflows, and requirements to identify inefficiencies and areas for improvement
• Create process models, such as process maps and flowcharts, to illustrate the flow of activities, inputs, and outputs of the process
• Develop impact assessments and analyze the Return on Investment (ROI) for system improvements
• Communicate findings, recommendations, and progress to stakeholders and simplify complex information as needed

REQUIREMENTS:
Candidates must have:

• 1-5 years’ experience in similar role
• Analytical skills to identify trends, patterns, and inefficiencies in business processes
• Project management skills to effectively plan and execute process improvement projects
• Excellent written and verbal communication skills to convey complex information and technical concepts
• Effective problem-solving skills to develop and evaluate alternative solutions
• Solid business acumen and understanding of financial analysis and project management principles
• Technical skills, such as proficiency in flowcharting software, statistical analysis tools, and spreadsheet software, to support process analysis and improvement initiatives

Preferred Experience:

• Knowledge and understanding of the State Department, Bureau of Consular Affairs (CA), the Office of Consular Systems and Technology (CST)

Education:

• Bachelor's degree in computer science or a related field

Salary: $70,000 – $105,000, Depending on Experience