Process Analyst - Recruitment

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities
As a Service Associate -Recruitment you are responsible for working with partners and providing customer happiness with RPO services. You will work closely with the client, IBM's operation management, and staff. You will define, develop, plan and implement sourcing strategies to provide a qualified talent pool.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. As Lead Recruiter, you are responsible for

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• Engage stakholders to define, build and document hiring forecasts
• Work with hiring manager to set Service Level Agreements (SLA) expectations and requirements
• Work within pre-defined recruitment processes while assessing that process to identify, recommend areas, improve and build standard methodologies to follow
• Provide new methods with the approach for sourcing candidates and generating new leads
• Meet weekly/monthly/quarterly production goals
• Work in conjunction with the business head in the establishment of weekly/quarterly/yearly Global Delivery Center goals
• Review, analyze, mentor and coach support teams to ensure recruiting goals are being met through a reciprocal approach
• Utilize ATS to perform candidate screening (and other program tools)
• Ensure detailed screening and selection criteria to identify top talent and resolve meaningful strength of the talent in the pool
• Participate in client meetings at the direction of the Operations Director and/or Client Relationship Director to construct everlasting work relations that shall enhance strong customer satisfaction
• Update status of Candidates on Applicant Tracking System (ATS) regularly
• Perform other miscellaneous duties as required by management

• Minimum 1 year of experience in recruitment standard methodologies (preferably in ITES / BPO / FA)
• Experience in building rapport and collaborating with Hiring Managers through the open requisition, sourcing, debrief and offer stages
• Expertise in sourcing through social media channels and other innovative sourcing channels
• Demonstrable experience in partner management and strength to hold difficult conversations with them
• Build expertise in deep domain knowledge, understanding of business strategy and drive innovation

• Experience in direct sourcing and recruitment experience in a corporate or consultancy (RPO set up is preferred)
• Equipped with consultative instinct, passionate about recruiting and not view the role as transactional
• Proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage
• Ambitious individual who can work under their own direction towards agreed targets/goals
• Proven change management and be open to it good time management and work under tight deadlines
• Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed
• Maintain technical knowledge by attending educational workshops, reviewing publications