A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role you will work for IBM BPO part of Consulting that accelerates digital transformation using agile methodologies process mining and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you'll be supported by mentors and coaches who will encourage you to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
As a Process Associate โ Order Management (Health Care - Voice) you will be responsible for resolving inquiries requests and concerns and providing accurate information. You should be flexible to work in shifts.
Your primary responsibilities include:
ยทย ย ย ย ย ย Coordinate activities associated with Order management
ยทย ย ย ย ย ย Recognize potential threats and suggest suitable actions
ยทย ย ย ย ย ย Adhere to SLAs and timelines
ยทย ย ย ย ย ย Graduate with 0-1 year of experience in a Healthcare domain
ยทย ย ย ย ย ย Ability to handle queries through calls and email follow-ups
ยทย ย ย ย ย ย Readiness to work in shifts as needed for the job
ยทย ย ย ย ย ย Strong communication abilities with fluency
ยทย ย ย ย ย ย Ability to work under pressure
ยทย ย ย ย ย ย Proficient in MS Office applications
ยทย ย ย ย ย ย Self-directed and ambitious achiever
ยทย ย ย ย ย ย Meeting targets effectively
ยทย ย ย ย ย ย Demonstrated ability to analyze complex data complemented by strong interpersonal and organizational skills.