Process Delivery Specialist - Lead to cash

Introduction
As a Finance & Administration Business Associate you’ll be a trusted business advisor. You’ll have the opportunity to position IBM for long-term financial growth delivering analysis and providing insight and innovation into the business.  You’ll be redefining how we manage our organization and how we work while achieving budgeted targets and ensuring the delivery of a high quality product.

Your Role and Responsibilities
A Finance and Administrative Department Business Associate coordinates the daily workload timely and accurate processing of routine administrative/accounting transactions and all related tasks received from more experienced accounting professionals and/or directors. It guarantees the delivery of a high quality product. Recommends improvements to existing procedures and processes.

Required Technical and Professional Expertise
Professional graduated preferably in Financial Careers in areas such as finance or Accounting.

Responsible for collecting the portfolio of our clients including monitoring and negotiation.

• Good writing and communication
• Advanced handling of Excel (handling of dynamic tables mathematical formulas basic knowledge of macros). Basic knowledge of office tools (Power Point Word)
• End customer management
• Teamwork
• Problem resolution
• Analysis of data
• Bargaining power
• Excellent working knowledge of accounts receivable (AR) covering credit and collection processes.
• English B1
• Minimum experience of 1 year in administrative activities in companies of the real or service sector.

Preferred Technical and Professional Expertise

• Availability to work on Colombian holidays (depending on the calendars of the countries in which the operation is carried out).
• Availability to work at different times according to the needs of the country’s operation (9-hour shifts between 9:00 AM and 7:00 PM from Monday to Saturday.
• Experience in multinational and/or multicultural environments will be valued.
• Extensive working knowledge of SAP will be valued.
• Experience in customer service will be an advantage.
• Having training in Six Sigma or Agile will be an advantage.