Process Delivery Specialist - Mandarin Bilingual

Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities

It is the Preauditor's responsibility to ensure the processing of Business Expense Claims in a timely and accurate manner, ensuring that all claims comply to their Country Specific Expense Policy requirements.

○ Process Travel Expense Claims within the required Service Level Agreements

○ Communicate any changes to employee claims or value amendments clearly
○ Ensure responses received from employees are actioned in a timely manner.
○ Ensure that proper approvals are secured for the expense items being claimed
○ Respond promptly to queries being investigated by Helpdesk and team leader.
○ Respond promptly to queries raised by the employees regarding their Travel expense claims
○ Perform other duties as required within Business Expense process
○ Contribute to Business Expense process improvement initiatives as required

Required Technical and Professional Expertise

• Fluency in both Mandarin and English languages
• Must be amenable to work in BGC Taguig in a full RTO set up (day shift)

Preferred Technical and Professional Expertise
Not applicable