Process Improvement Engineer

The Process Improvement Engineer performs project work that may include business and technical analyses or may require facilitation of a large multi-disciplinary group of stakeholders for process redesign. They provide expertise and share best practices regarding Lean and/or Six Sigma tools & methodologies, project management and team leadership. They may work individually, as lead consultant of a project team, or in a consulting capacity for projects not directly assigned. The Process Improvement Engineer serves as a consultant to internal departments, prepares reports and recommendations for management, and coordinates implementation whenever possible. The Process Improvement Engineer is responsible for initiating and leading problem-solving efforts while utilizing proven established methods to ensure sustainable results.
Salary: $115,000/Annually
JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES
The Process Improvement Engineer’s responsibilities include but are not limited to:
 

• Collaborates with the leadership team to identify potential business process improvement projects, assess feasibility, and drives value opportunities to ensure production and operation challenges are well understood and are resourced for resolution.
• Serves as lead facilitator of multi-disciplinary project team or stakeholder group to guide them through complex process/function changes.
• Conducts review of organization and functional areas on a project basis. Identify opportunities for cost reduction and works to improve cost performance. Conducts root cause analyses to address specific process or quality problems.
• Prepares written and verbal presentations of findings, conclusions, and recommendations. Prepares executive level presentations on recommendations, future state solutions, business cases and post implementation success.
• Leads facilitation of redesign projects (value stream, rapid redesigns or kaizens) including the scoping, planning, approval, budgeting, specification and execution.
• Analyzes systems, procedures, and operations and identifies opportunities for improvement by applying Lean concepts & tools.
• Identifies and analyzes pain points in the current state process and recommends solutions to mitigate the gaps. Documents as-is and to-be process maps.
• Creates a backlog of opportunities identified as part of a redesign initiative, and works with the Business and IT stakeholders to develop an implementation plan. Uses data and analytics to define baselines and project success metrics.
• Leads the development of business case proposals, conducts cost/benefit analysis, and executive level presentations to get buy-in from executive stakeholders.
• Assists in the implementation of revised or new methods.
• Identifies internal staff development needs and opportunities for improvement or enhancement of staff skills.
• Acts as project lead for individual or team project; develops and defines project scope, objectives, and project work plan.
• Manage project execution and timelines, coordinate team members, report progress, and manage expectations / risks / issues.
• Leads the development of continuous improvement curriculum and cascades it down to various levels of the organization such as Gemba walks. Trains employees on lean concepts, tools, & techniques (when appropriate).

What will you learn in the first 6 months?

• Integra Partner’s business model and its role in providing health care services to our customers.
• In-depth understanding of Integra Partner’s business domains and processes and technical systems that support our core operations.
• Working knowledge of Integra Partner’s business process management tools.
• Understanding and alignment of the Business Analysis and Process Improvement department’s strategic and tactical goals with organizational and business priorities.

What will you achieve in the first 12 months?

• Complete rapid redesign projects that the Business deems as high priority.
• Development and implementation of a prioritized roadmap for process improvement.
• Implementation of the continuous improvement plan and details across the organization.

EDUCATION: Bachelor’s or master’s degree in a relevant field. A degree in engineering, business administration (with quality/operations improvement emphasis), healthcare administration (with quality/operations improvement emphasis), organizational development, human factors or similar field is preferred.
EXPERIENCE:

• Minimum of 5 years organizational performance improvement experience.
• Minimum of 2-3 years of supervisor and/or consulting experience.
• Previous healthcare experience is strongly preferred.
• Ability to manage large, complex, simultaneous assignments with potentially conflicting priorities and deadlines.
• Ability to lead/provoke the thinking of senior level administrators and medical leadership.
• Strong leadership/mentoring skills applicable to lead multi-disciplinary teams.
• Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the System.
• Strong, growing base of analytical/technical, and process improvement knowledge.
• Strong oral and written communication skills.
• Sound decision-making skills.
• Proven project management skills.
• Strong diplomacy and collaboration skills.
• Lean, Six Sigma, or equivalent industry training and experience preferred.