Process Improvement Leader - Services

Job Overview

The Process Improvement Leader – Services is dedicated to fostering a seamless and efficient operational environment across the Services organization. This role will be analyze, and optimize current processes, drive change management initiatives, and leverage our scale to enhance team member satisfaction, client success and overall profitability, ensuring consistent operations and continuous improvement.

This position reports to the Vice President of Services and will be located in our Plano, TX headquarters.

Responsibilities 

As the Process Improvement Leader duties/responsibilities may include, but are not limited to the following:

Conducting detailed analysis: of operational processes across different locations, identifying inefficiencies and areas for improvement
Collaborating with cross-functional teams: to gather data and insights, ensuring alignment with business objectives.
Developing and Implementing strategic initiatives: to optimize workflow, enhance productivity, and reduce cost.
Continual process Improvement: maintain current processes, develop new as needed, maintain and iterate process improvement site.
Building reports: based on findings from data collection and analysis and recommending solutions to improve performance metrics. Dashboards, and reports for internal teams and client facing data deliverables.
Advising business leaders: on findings and the various methods to address identified problems, gaps and opportunities for improvement. Build rapport, trust and work to earn the right to influence the team to adjust behavior.
Actively communicate: with leadership and the organization regarding change management updates, progress reports, findings and recommendations.
Ensuring compliance: with and maintain quality and consistency of execution to OmniOn Power defined processes and standards.
Training employees: to understand core processes, to use new systems, follow new processes, and collaborating with early lifecycle management teams when new changes are implemented.
Monitoring process performance metrics: assist with measuring results, creating dashboards, and generating reports for leadership and project initiatives.
Participation in project & cross-functional teams: to implement new solutions, process changes and improvements, acting as a key liaison between different departments.

Basic Qualifications

• Bachelor's degree from an accredited university or college.
• Five years of experience leading process improvement.
• Experience working with a Service organization
• Ability and willingness travel up to 25%
• Proficiency with computer tools including advanced computer skills, primarily with MS Office software programs, i.e., Excel, PowerPoint, Word, Access with ability to navigate internet and intranet tools.

 Desired Characteristics     

• Excellent oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Technical experience and analytical thinking.
• Lean Six Sigma Certification