Process Improvement Manager

DESCRIPTION:

Duties: Perform assessments of the business to clearly define a problem statement, formulate an initial solution strategy, and achieve stakeholder agreement on proposed analytical work. Translate raw, complex, and ambiguous business process data into meaningful insights and tangible changes in operational processes. Guide technical teams in the creation of analytics-driven solutions to problems, and embed solutions into business operations. Build and deploy prototype solutions to demonstrate concepts and prove business value. Communicate project findings, conclusions and recommendations with peers and clients. Produce data analysis and hypothesis documentation, and perform code management throughout the development of analytical solutions. Manage projects and lead end-to-end delivery of client-facing engagements. Communicate with project team members and executive sponsors throughout the project lifecycle regarding status updates, gaps or risks, roadblocks, and testing outcomes. Lead the team to deliver quantifiable and documented business value for the work performed. Develop presentations to summarize and communicate key messages to senior management sponsors and colleagues. Understand high-level organizational objectives and translate them into actionable goals for technical teams and projects. Develop go-to-market strategies including roadmaps, frameworks, templates, standard procedures, and prototypes for the expansion of process intelligence capabilities across the firm. Attain buy-in and sponsorship from executive leadership for the roll-out of major process intelligence programs. Leverage agile or scrum methodology to appropriately pivot and communicate project direction as the business landscape changes.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Engineering (Any), Engineering Management, Management Information Systems, or related field of study plus 5 (Five) years of experience in the job offered or as Process Improvement Manager, Application Performance Management Architect, Project Engineer, Reliability Engineer, or related occupation.

Skills Required: Requires experience in the following: Management consulting and process improvement, including providing solutions and strategies for improving the financial and operational health of an organization; Leading Lean Six Sigma deployments to improve employee and company performance; Preparing executive level presentations reporting project results; At least 2 of the following ETL data tools: Python, SQL, SAS, JavaScript, or Alteryx; Data Visualization tools such as PowerBI or Tableau; Project management using Waterfall methodology in Microsoft Project or Agile methodology in Jira; Process mapping and reengineering in Visio or iGrafx; Microsoft Excel, including formulas, PivotTables, and graphing; and Microsoft PowerPoint, including creating master slide templates, complex animations, logos, tables, and graphs.

Job Location: 8181 Communications Pkwy, Plano, TX 75024. Telecommuting permitted up to 40% of the week.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.