Process Mapping Expert (Consultant)

Project Background:

The USAID/Ethiopia Learning Analytics Activity is designed to bolster the capacity of USAID/Ethiopia and Djibouti to work towards a Mission-wide systematic and intentional approach to learning. The Activity improves data management and helps the Mission to make timely decisions in program design and implementation. The Activity enables wider collective impact of USAID and other partners – thereby better meeting the Development Objectives outlined in the Mission's Country Development & Cooperation Strategy (CDCS).

Objective:
The consultant will execute the development and documentation of process maps to support ISO 9001 certification efforts for clients. He/she will assess existing processes, identify gaps, and create detailed process maps that align with ISO 9001 requirements.
Scope of Work:
The consultant will be responsible for the following tasks:

• Identify Key Processes: Determine and prioritize critical processes within USAID, Program Office (PRO).
• Create Process Maps: Develop clear, comprehensive process maps that depict current workflows, inputs, outputs, and interactions.
• Analyze Process Efficiency: Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Documentation: Ensure all process maps are documented in accordance with ISO 9001 standards, including necessary supporting information.

 Deliverables:

• Process Mapping Report including:
  
  • List of identified key processes
  • Comprehensive process maps for each identified process
  • Analysis of process efficiency and effectiveness
  • Documentation compliant with ISO 9001 standards
• Final Report: Based on client requirements.

Qualifications:

• Minimum 7 years of relevant work experience in process mapping, Quality Management Systems, ISO Standards or related fields.
• Certification in ISO 9001.
• Excellent writing and communication skills.
• Previous USAID/international donor experience is a plus.
• Strong interpersonal skills and ability to work collaboratively with diverse teams.

Reporting:

• The consultant will report to the Director of Organizational Transformation at Kaizen who is based in Addis Ababa.