Process Quality Senior Engineer

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes thinkers dedicated to the success of our organization.

Job Duties and Responsibilities

The Field Process Quality Engineer will be based in one of our IHS offices and have the opportunity to impact DISH and OnTech operations and profitability by developing/improving detailed processes for frontline field employees. The Process and Operations team is looking for an individual who can interpret performance metric data and translate the findings into new or improved solutions for technicians, managers and inventory teams. This position requires consistent communication and collaboration between central operations and field leadership to achieve revenue and productivity goals. We are looking for an engineer with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.

Key Responsibilities:

• Uses concepts and company objectives to resolve complex issues
• Analyzes current processes and procedures in order to make recommendations to promote effective operations within and between departments and offices
• Designs and implements changes to field processes that improve results and reduce cost
• Supports initial launch of new clients / products and monitors performance to ensure process functionality/compliance
• Leverages data to drive continuous improvement in areas such as productivity, repair rates, quality, customer service, and sales
• Support the DISH Quality Management System that establishes and maintains effective quality assurance processes and compliance
• Periodically conduct process validations
• Participate and occasionally conduct Internal Audits
• Clearly communicate any process and/or quality concerns to Field Management
• Support continuous improvement projects through utilization tools such as 8D Root Cause Analysis and Lean Manufacturing concepts
• Periodically travel (10-20%) to DISH facilities to review and enhance their effectiveness and capabilities
• Attention to detail
• Works independently
• Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position

Skills, Experience and Requirements

Education and Experience:

• Bachelor's degree (B.S.) in Engineering or related field from a four-year college or university and five plus years of experience; or equivalent combination of education and experience

• Experience includes knowledge of electronic/mechanical components and systems, and thorough knowledge of manufacturing practices and procedures

Skills and Qualifications:

• Ability to read, analyze and interpret business periodicals, technical procedures or government policy
• Able to write reports/correspondence/procedure manuals, and present information and respond to questions from managers/customers/general public. Proficient use of Google Office tools; determines methods and procedures on new assignments
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Works on complex issues where data requires an in-depth evaluation of variable factors
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• CQM/OE preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 20 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

Will work in office, field warehouses, and inside & outside customer sites

Salary Ranges

Compensation: $96,250.00/Year - $120,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.