Processing Manager

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

- We’ve funded over $100 billion in loans for our customers, more than any other fintech

- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020 and 2021

- We are Forbes’ Best Online Mortgage Lender for 2023

- We are USA Today’s Best Mortgage Lenders of 2023, Best for FHA Loans

- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

- And we’re just getting started!

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive. 

A Better Opportunity

At Better we seek an experienced front-line Manager and Leader for our US based Coordination team that has the drive and the passion for leading a production team and achieving results in a fast-paced environment.

Responsibilities

• Responsible for managing and leading a team of 10-15 individual contributors towards team objectives and KPIs throughout production cycles.
• Effectively provide and coach through qualitative and quantitative feedback sessions for your direct reports. 
• Effectively manage a daily routine to ensure the team meets daily KPIs
• Monitor and develop daily cadence as the product continues to improve and be able to quickly adjust as needed or required
• Serve as the first line of defence to diffuse customer escalations to management. 
• Support processing team thorough secondary analysis of applicant's income and expense data, self-employment documentation, credit reports, and property valuations to affirm borrower qualifies for loan.
• Have the knowledge to be able to verify and analyse all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions.
• Have the knowledge to be able to Calculate qualifying ratios, to determine creditworthiness.
• Support the Coordination team through consistent feedback sessions and 1:1 developmental coaching session
• Monitor and oversee the team's performance and be able to pivot and act quickly 
• Work alongside your peers in both India and in the US to collaborate and ensure processes and procedures are in place to create a smooth and seamless customer experience.
• Have extensive mortgage knowledge that includes knowledge of how qualifying income and assets are calculated as well as an understanding of the mortgage process and flow.
• Complying with corporate policies and procedures, as well regulatory compliance.
• Work collaboratively to build knowledge and skill set by working cross functionally 
• Stay up to date with industry regulations and investor guidelines changes.

Qualifications

• 3-5+ years of experience processing (or underwriting) FNMA, FHLMC, FHA, HELOC and Jumbo mortgages
• 3+ years of management experience, managing a team of direct reports
• Strong understanding of purchase, refi, and jumbo guidelines
• Knowledge of agency conventional underwriting product guidelines
• Familiarity with Desktop Underwriter (DU) & Loan Prospector (LPA)
• Effective communication, organization, and time management skills
• Ability to troubleshoot and solve problems independently 
• Ability to maintain composure in a fast-paced environment

Company Benefits 

Our total rewards package consists of a base salary, incentive compensation, and benefits. Some of our benefits include:

- A generous ramp plan while learning our systems and building out an individual pipeline.

- Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more.

- Personalized care and tools for realizing your mental health and wellness goals.

- Additional benefit perks & discounts.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

California Consumer Privacy Rights Notice for Job Applicants

Under the California Consumer Privacy Act (CCPA), Better is required to inform California residents who are our job applicants or prospective talent (together "job applicants") about the categories of personal information we collect about you and the purposes for which we will use this information. The notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA